It’s important to be fast, but it’s really important to know exactly what you’re doing, what you’re creating, and that the customer is at the center. What’s going to be important is creating an experience that is customer-focused.”
– Jaynene Hapanowicz, CTO and SVP, technology transformation & cloud services, Dell Digital
GenAI is infiltrating organizations worldwide, but have we fully grasped this trend? Join Sally Eaves, global strategic advisor for Emergent Technologies, as she sits down with Jaynene Hapanowicz, Dell Digital’s CTO, to decode the implications of GenAI. Hapanowicz shares Dell’s strategic approach to Gen AI, highlighting their four key focus areas.
They discuss the appointment of Dell’s new Chief AI Officer, Jeff Boudreau – a long-time veteran of Dell – and other steps Dell is taking to support team members on this AI journey. They explore the importance of partnership within business sectors, the challenges of breaking down traditional silos, and above all, the significance of maintaining a customer-focused approach. This episode promises an enlightening discussion that unravels the vast world of Gen AI and its potential impact.
In this video
- First half (0:00:00) – Exploring GenAI and its impact
Dell Digital’s CTO, Jaynene Hapanowicz, discusses Dell’s four focus areas for use case alignment and ROI/business impact reviews:
AI In: AI capabilities to make our products smarter
AI On: infrastructure for AI workloads
AI For: AI to better serve customers / improve our operations
AI With – Dell partners with partners/ecosystems to go on the AI journey with our customers - Second half (0:09:28) – Exploring AI implementation and lessons learned
Eaves and Hapanowicz discuss the announcement of Jeff Boudreau as Dell’s new Chief AI Officer, and talk about how Dell is supporting their team members by implementing AI. They close with lessons learned and tangible takeaways for the audience to consider.
Guest list
Professor Sally Eaves has been described as the ‘torchbearer for ethical tech’. She is an international advocate for opening access to opportunity and has founded Aspirational Futures to help skill, empower and support the generation of interdisciplinary talent into careers yet to be conceived, alongside scaling the application of emergent technology as an enabler for business transformation and social good. Sally is also Social Impact lead for the Hult Prize and contributes to parliamentary policy thought leadership. She was an inaugural recipient of the Frontier Technology and Social Impact award, presented at the United Nations in 2018 and is now leading major initiatives in this area, including presenting at Davos and leading events worldwide.
Sally also brings a depth of experience from both Chief Executive Officer and Chief Technology Officer roles, as a Professor in Advanced Technologies and as a Global Strategic Advisor. She specializes in the application and integration of Blockchain, Artificial Intelligence and associated emergent technologies for business and societal benefit. Sally works globally with leading-edge disruptors, governments, academia and leading corporate institutions to apply her expertise for achieving sustainable competitive advantage alongside purpose-driven change. A senior policy advisor for the Global Foundation of Cyber Studies, she is also actively researching cybersecurity advances from enterprise to SME.
Sally is a member of the Forbes Technology Council and an award-winning international keynote speaker, author and external expert with globally leading rankings across all advanced technology disciplines, digital transformation, future of work and social innovation aligned to the United Nation’s Sustainable Development Goals. She has recently been ranked 8th in the World in Blockchain impact and is continually ranked in the top 10 for digital disruption and across frontier technology subjects.
Jaynene Hapanowicz is CTO and senior vice president of technology transformation and cloud services for Dell Digital, the global IT organization that supports Dell Technologies. In her role, Jaynene spearheads the transformation efforts at Dell Digital, championing the integration of cutting-edge technologies such as artificial intelligence, automation and machine learning. She also plays a crucial role in fostering widespread adoption of DevOps practices throughout the organization, all while creating an industry-leading experience for developers and data scientists. Additionally, Jaynene is at the helm of Dell’s infrastructure and platform engineering, overseeing IT Operations, as well as managing Network and Call Center Technology Services.
In the past, Jaynene has helped to drive strategic initiatives including the deployments of private and hybrid Cloud Services, the Dell/EMC Integration and many technology conversions such as Software Defined Network and CI/CD Pipeline Services. Jaynene also led the services and call center development organizations focusing on customer experience and business outcomes. A collaborative leader, Jaynene is known for strengthening interlocks across teams and developing agile frameworks that efficiently and rapidly deliver business value.
Before joining Dell in 2013, Jaynene served in various technology leadership roles at Wyndham Worldwide and Cendant Corporation. She began her career in telecommunications with MCI Corporation after obtaining an MBA from State University of New York at Buffalo and a BA from Canisius College. Jaynene and her husband have two grown daughters. They spend their free time with their large crew of fun-loving pets.
Lead photo by Cash Macanaya on Unsplash
This content is part of the GenAI Expert Series that aims to untangle the hype from the reality of GenAI with practical discussions on how to approach its application within your organization. To learn more about how to create a data-driven innovation process, click here.