At Dell Technologies, we put customers first in every decision we make. We seek to understand their needs and help them to succeed in challenging business environments. We build on brilliant people, leading technology, and shared values to achieve trust, partnership, and progress to provide our customers with a competitive advantage in the market.
We believe that innovation and continuous improvement in line with market requirements are key for every successful organisation. But how do we make sure we make the right decisions and keep improving to the benefit of our customers? The most efficient way is to gain customer feedback.
At Dell Technologies, we listen to our customers and conduct regular surveys to measure customer satisfaction and assess the performance of our organisation. We use the collected information to solve specific problems, and to improve or develop business and make informed strategic decisions.
We are aware that our customers have received requests via email which may have ended up in the spam folder or have been blocked by their IT filters. We kindly ask that you check your spam folders to see if you have missed any correspondence from us.
On 6 June 2023, ProSupport Plus (PSP) and Personal Support Services (PSS) eligible customers will receive an email invitation to participate in our Decision Maker Survey. The survey will run through June 23, 2023. This will be a great opportunity to evaluate the results of activities carried out by your Service Account Manager (SAM), Technical Account Manager for Infrastructure Guidance (TAM-IG) and Optimize Technical Account Manager (Optimize TAM).
The survey focuses on three areas: SAM / TAM-IG / Optimize TAM as valued trusted advisor, level of engagement, and value of services.
A valued trusted advisor knows the customer’s business, cares about their interests, and provides them with solutions and recommendations to optimise performance and stability in their business environment. They keep their customers connected, informed in a timely manner, educated, and secured, enabling their business to achieve excellence and financial success. This is how we add value to our customers and partners.
We want to ensure, that our customers are receiving all of these on a regular basis. Having the right contact, understanding customer’s ‘needs and explaining to them what they can expect from their SAM, or TAM-IG and Optimize TAM is key.
Our customers have direct access to the broad Service and Technical Account Management Portfolio. We are offering a central point of contact for services related matters, escalation management, customised service reports, regular meetings and communications, delivering system health recommendations for Bios, FW, Drivers and Code Upgrades, helping with Tools adoption, and many more. We want to learn which services our customers and partners find useful.
Your opinion is very much appreciated. Please participate in the survey – it only takes five minutes!
Click here to take part in the Decision Maker Survey.
