Data Protection Customer Stories

Arrow's customers wanted a fully integrated backup solution with enterprise functionality and Dell EMC's IDPA DP4400 was exactly what they were looking for. IDPA DP4400 offers simplified installation, simplified management, and an extremely easy to use intuitive interface that won't fail. Saving both Arrow and their customers time and money.

“ IDPA DP4400 provides a single dashboard for data protection; significantly reducing deployment time while increasing overall value and efficiency for customers. ”

– Seife Teklu, Senior Solutions Architect, Arrow Electronics

When leading professional services provider Baker Tilly merged with another firm, a challenge emerged—two separate backup solutions: Veritas NetBackup and Dell EMC's Data Protection Software. Consolidating and standardizing backup operations on Dell EMC's Data Protection Software and Data Domain ensured seamless adoption of cloud storage and reliable, consistent data protection.

“ What differentiated Dell EMC Data Protection software from NetBackup was its ease of use and deduplication technology. The partnership between Dell EMC and Baker Tilly is a bright one.”

– Dana Weiner, Senior IT engineer, Baker Tilly

Carolinas HealthCare System safeguards sensitive patient data with Dell EMC Data Protection Software in a VMware environment. With 2,400 virtual machines and roughly 1,100 physical servers, their dedup compression rates were enhanced from 4:1 to 28:1, and the amount of storage backed up was cut from 1.9 petabytes to 500 terabytes.

“ Dell EMC has brought technology that has allowed us to take our infrastructure to the next generation.”

– Eric Christian, Vice President, CTO, Carolinas HealthCare System

From financial services to utilities to healthcare, Dell EMC customers have plenty of great things to say about Dell EMC Data Protection.

“ I would recommend it for anybody who's tired of an IT guy getting phone calls at 2:00 AM because a server has become unresponsive. We haven't been called since we put in the entire Dell EMC Data Protection Software and Data Domain solution in place.”

– James Mountain, Director of Information Security, Palmer College of Chiropractic

“We saw backups go from taking upwards of 24 hours to complete to 98% of our backups completing in less than 1 hour.”

– Kerry Johnson, Senior Systems Engineer, FieldCore A General Electric Company

“Dell EMC has actually been a strategic partner of ours in that they brought technology that has allowed us to modernize our infrastructure and take our infrastructure to the next generation.”

– Eric Christian, Vice President, CTO, Carolinas HealthCare System

Drake University sought to implement a disaster recovery strategy to safeguard the information and applications involved in digital learning. Given the small size and limited disaster-recovery skills of the IT team, the solution needed to be effective and easily manageable without much manual intervention. With Dell EMC Data Protection software, Drake now has a solution for continuous protection of workloads and data critical to the education process.

“ Dell EMC Data Protection software is extremely flexible and robust when it comes to meeting our disaster recovery needs. One of the big advantages...is that it takes care of the orchestration for us.”

– Chris Mielke, Director of Infrastructure, Drake University

DXC Technology's clients required better performance & scalability of backups and also had to accommodate steadily growing data volumes. Traditional backup approaches didn't allow this, but in the cloud it became possible. By switching to Dell EM's Data Protection Software, DXC now delivers fast, efficient & cost-effective data protection to its clients whether they're backing up to public or private clouds.

“ DXC has yet to find a data protection solution that measures up to the scale and cost-effectiveness of Dell EMC Data Protection software.”

– Patrick O'Brien, Offering Manager, DXC Technology

FieldCore, a GE company, engaged Dell EMC to deploy an efficient & effective backup solution at its disaster recovery site just four days before Hurricane Irma struck Florida. By using Dell EMC Data Domain Virtual Edition & Avamar Backups Replication, Dell EMC Data Domain, and Dell EMC Data Protection Software, FieldCore was able to replicate data faster and have it replicated in time before the storm hit.

“ We went from a 4:1 deduplication ratio with our former solution to a 41:1 with Data Domain.”

– Kerry Johnson, Senior Systems Engineer, FieldCore A General Electric Company

Heartland Financial is a multibank holding company offering unique banking services for businesses and individual clients. By utilizing Dell EMC Data Protection Software & Data Domain, Heartland now has a 98% completion rate on backups coupled with a 99% data deduplication rate. What used to take 6 hours is now accomplished in just 26 minutes. The result: increased data protection, and a smaller footprint with the ability to scale as they grow.

Since turning to Dell EMC for a solution to their data protection needs, Hills Bank & Trust has seen 99.1% faster performance. Dell EMC Data Protection Software allows for predictive growth and control while providing strong data protection on a single platform giving Hills Bank & Trust a flexible solution they and their clients can rely on.

Data volumes & workloads at one of Infront's clients had grown rapidly as a result of business diversification. The company lacked centralized visibility and control over its on-site and cloud backups as well as its hybrid cloud. With Dell EM's Data Protection Software, Infront now has consolidated visibility across multiple backups and consistently meets backup windows even as data growth continues unabated.

“ The versatility of Dell EMC Data Protection software to protect virtually any kind of workload gives us a competitive advantage.”

– Sean Kwek, Senior Hybrid Cloud Engineer, Infront

Take it from former FBI Special Agent, Jeff Lanza, you're going to want Dell EMC Cyber Recovery.

“ Backing up in the normal way is not enough! Hackers are going after the backups first making any organization vulnerable to a ransomware attack. Augmenting your current backup with the Dell EMC Cyber Recovery Solution, along with the Sunguard Availability Services Managed Recovery Program, will provide that additional protection organizations are demanding.”

– Jeff Lanza, Former Special Agent, FBI

Our Chief Security Officer, John Scimone, knows a thing or two about Cyber Recovery Solutions.

“ I've seen the negative effects of a destructive malware attack firsthand. Dell EMC Cyber Recovery, with a cyber recovery plan, can save victims of such attacks weeks of business downtime.”

– John Scimone, Senior Vice President, Chief Security Officer

A leading national nonprofit healthcare provider needed a more capable & scalable backup solution to protect petabytes of data from 2,500 applications used at 100 hospitals in 17 states. Without interrupting users' workflows. And quickly restore files even if disaster strikes. By replacing Veritas with a comprehensive Dell EMC Services solution they improved data deduplication ratios from less than 10:1 to more than 40:1 and saved $1.6 million.

“ We protect more than 99 petabytes of data with a 98% success rate with our Dell EMC Data Protection solution.”

– Manager of Disaster Recovery, Data Center Operations & Data Protection

Melanson Heath's previous backup solution with Unitrends was unreliable, time consuming, and hard to manage. Switching to Dell IDPA DP4400 took less than a day. And it came ready to go with all the correct hardware and software installed, saving Melanson Heath thousands of dollars on consultants.

“ Having a data protection solution that works with all of my software and systems is vital. The IDPA DP4400 is a great product because it's all in one. It's highly scalable so you know that you've got great expansion capabilities.”

– Brian Linden, IT Director, Melanson Heath

Novant Health manages 15 medical centers and 5,500-plus physician practices and serves 5 million patients across North Carolina every year. The organization wanted to retire legacy hardware and consolidate infrastructure while decreasing data backup times for its Epic electronic health records system and other critical business applications. Novant Health solved its challenges by implementing Dell EMC Data Protection software to back up its Epic system and additional applications. Using the solution, Novant Health has reduced its data backup window by 50 percent, and it can backup 99.9 percent of its VMware virtual environment within an hour. The organization has also reduced the costs of managing its backup and recovery processes, and has improved patient care by freeing resources to spend time on more value-added services.

“ With the Dell EMC Data Protection solution, we are first and foremost backing up our most critical application, which is our Epic electronic health record system.”

– James Kluttz, Chief Technology Officer, Novant Health

A leader in the media industry, Oath had numerous backup appliances in locations throughout the world. Upon moving to a cloud-based environment, they discovered their old data protection software was no longer economically viable. By switching to Dell EMC Data Domain Virtual Edition on AWS, they now have the agility & flexibility they need to respond quickly to business demands.

“ We were able to move to the cloud seamlessly, with no impact to our end users across the globe, because of the capabilities of Dell EMC Data Protection Software.”

– Daniel Pollack, Chief Storage Architect, Oath

Palmer College was facing performance issues related not only to their virtual machines, but also to their entire network. In short, the entire data center needed upgrades. Now with Dell EMC’s Data Protection Software and Data Domain, they don't have that problem anymore. They're seeing extremely fast backups & recoveries and a 38:1 deduplication by replacing Veeam.

“ We now have a stable environment, the ability to meet regulatory requirements, and the flexibility and speed we need with Dell EMC Data Protection Software.”

– Mark Wiseley, CIO, Palmer College of Chiropractic

Before moving to Dell EMC’s Data Protection, Phoenix Children's Hospital used Veritas NetBackup. Backup windows took upwards of 24 hours. After moving to Data Protection Software, they now finish full backups in less than 7 hours. Additionally, by taking advantage of Elastic Cloud Storage (ECS), they can extract terabytes of data in less than an hour.

“ Dell EMC's Data Protection Software gives us peace of mind. It's crucial to make sure that all the critical data that a doctor or nurse needs to be able to take care of a sick child is protected and available at any time. The biggest benefit for us is simplicity. It's easy to manage, along with the speed in which we can backup our complete environment...we're talking terabytes of data in less than 7 hours.”

– Theodore Fotias, VP IT Infrastructure Information Technology, Phoenix Children’s Hospital

Presidio has many very large customers and many fear being hacked. Many also did not have a public cloud backup strategy but are now able to leverage their backup clouds with IDPA. They also have customers who now take advantage of RecoverPoint for Virtual Machines to replicate from one data center to another with ease. RecoverPoint eases the customers' burden and administration.

“With Dell EMC’s IDPA we are seeing a significant performance increase. Customers have cut down their backup & restore times by up to 20x. We've seen deduplication ratios of 30x to 60x.”

– Raphael Meyerowitz, VP Office of the CTO, Presidio

Dell EMC Data Protection is critical to SSFCU's operation; namely, IDPA (Integrated Data Protection Appliance). Implementation was extremely quick and backups ran almost immediately. Consolidating all workloads into a single integrated platform means management is simple and takes much less time than their previous solution. It has also resulted in a deduplication ratio of 60:1.

“ We rely on IDPA heavily, especially for our virtualized servers. Dell EMC came in and worked really hard with our team. It was highly successful, implementation went really really quick. We got backups going almost immediately and started having visibility we didn't have before.”

– John McFall, Senior VP Enterprise Technology Group, Security Service Federal Credit Union

1.3 million annual laboratory tests. 176,000 imaging tests. More than 2,100 babies delivered. 13,000 surgeries performed. RVH generates massive amounts of patient data that needs both management and comprehensive protection. With Dell EMC's Data Protection Software, Data Domain, and DDBoost, they're now able to achieve an entire full backup in a couple hours—whereas before it would take an entire weekend.

“ Royal Victoria's virtual environment is approximately 500-1,000 machines. With integrations of Data Domain & DD Boost they increased their backup speeds by 400%.”

– Sal De Masi, Director DPS Practice NA, Teknicor

For Vollrath, managing backups became very difficult and were failing regularly, wasting time. And we all know time is money. Dell IDPA DP4400 was exactly what they needed. The simple and fast installation of IDPA DP4400 meant that even inexperienced staff can install it without worry or hassle.

“ Installation of the IDPA DP4400 is easy. Before IDPA DP4400, we were trying to back up to any disk we could find to get speed. We were trying to back up to tape as a secondary. Having to move things like that off site, is not fun. Within two hours we were off and running. I don't have to be Lou Ferrigno to rack a 2U. It goes in quick. It plugs in and is ready to back up loads. It just works!”

– John Sharp, IT Manager, The Vollrath Company

After deploying one of their largest pharma customers with Dell EMC's Integrated Data Protection Appliance (IDPA), ACP and their customer faced three challenges:
1. Management of the backup environment.
2. Integration of physical, virtual systems, and large databases.
3. Replicating data between different locations.
But, since they already had Data Domain systems in use, they were able to use IDPA to implement replication centrally to the IDPA environment quickly and easily. Consequently, the transparency environment has been massively increased and significantly accelerated.

“ One of the main reasons for using Dell EMC's IDPA is the ease of installation and speed of installation in this environment which was at least 10 times faster than installing any other known solutions.”

– Dirk Waltje,Board Member,ACP

College Boreal saved significant time and money with Dell EMC's Integrated Data Protection Appliance (IDPA). They now need to backup only a fraction of their source data and nightly backup windows complete in ½ the time. In fact, their bottleneck is now core network infrastructure and slower servers - they can't feed data to the IDPAs fast enough to meet its ingestion rate!

“We couldn't be more pleased with Dell EMC's Integrated Data Protection Appliance (IDPA). We are up and running with little to no effort! Dell EMC really highlights the true value of integrated backup and recovery solutions and our numbers seem almost unbelievable.”

– Benoit Bonin, Director of IT, Collège Boréal

Founders Federal Credit Union's co-locations and disaster recovery sites were at risk. So they chose to protect their business from cyber-attacks with the true last line of defense: the Dell EMC Cyber Recovery Solution. And, by leveraging Dell EMC's Data Protection software combined with Data Domain, their total cost of ownership was reduced and they now achieve an aggregate deduplication ratio of 72:1.

“ The question is... why is Dell EMC's Cyber Recovery solution so critical to our environment? The world has been hard hit by data extortion that we come to deal with 24/7. We started to look at others that were affected by ransomware. We became concerned that not only was our corporate data center at risk, but we started to do risk assessments on our DR sites, on our co-locations, they all of a sudden came into play. How were we going to recover that? How were we going to create a data bunker, an isolated recovery - so we chose Dell EMC's Cyber Recovery solution which allows my team and I to sleep at night, knowing we're always covered!”

– Bob Bender, Chief Technology Officer, Founders Federal Credit Union

A data center outage at Koch Foods exposed the risks of an unreliable backup solution when it took 36 hours to restore automated operations and cost the company tens of million dollars. After the outage, IT replaced its NetApp SnapManager & Veritas Backup Exec environment with Dell EMC's Data Protection Software & Data Domain. Since moving to Dell EMC's Data Protection, the backup success rate has increased from 70 percent to 98.4 percent. Weekly backup administration that previously took 50-60 hours has decreased to just 1 hour. And all 200 VMs are done in 5 to 10 minutes compared to 16 hours before.

“ Since moving to Dell EMC's Data Protection Software & Data Domain, we've reduced our backup data from 8 petabytes to 79 terabytes. That's a fantastic compression ratio of 103 times. We estimate we've saved thousands of dollars on storage, power consumption and maintenance.”

– Jason Kinnear, Infrastructure Engineer, Koch Foods

As a leader in the network monitoring and data backup industry, RG System offers the most comprehensive and cost-effective security solutions on the market. But with their previous solution, full backups took 28 days. After partnering with Dell EMC, backup times were reduced by 95% to just 44 hours. Daily backups that took 8 hours now complete in just 25 minutes with deduplication rations of up to 50:1.
RG System + Dell EMC Data Protection Software + Data Domain = 1 unique solution.

“ With everything our customers need for data protection from a single vendor, we are now able to offer one centralized solution to our customers. They can also replicate to the cloud with ease.”

– Grégory Cladera, Chief Executive Officer, RG System

Spectrum Health's previous data protection solution was a myriad of products with the primary being an IBM solution. A solution that was inefficient, unreliable, and did not meet their needs. Switching to Dell EMC's Data Protection was a simple, integrated, end-to-end solution. Their backups of 770 TB of data nightly on 4,500 virtual machines are now completed in ¼ of the time with deduplication ratios of 68:1.

“ Our biggest benefit with Dell EMC's Data Protection solution that we have in place is that it just works. We can rely on it. It was very simple and easy to deploy. When it went in, it worked right out of the gate. Before our Dell EMC Backup Solution, our backups were not meeting the backup windows. We're now completing them in a fraction of the time.”

– Scott Riley, Domain Architect, Spectrum Health

Reliable, fast access to sophisticated data analytics is critical to the success of GEI Consultants' engineering projects. Exponential data growth threatened this requirement when data backups began failing and not completing within specified windows. GEI solved its backup woes with Dell EMC Data Protection Software to back up applications running on 140 VMware virtual machines across 33 offices. GEI also uses Dell EMC Cloud Disaster Recovery (Cloud DR) software to replicate backups to Amazon Web Services (AWS) S3 object storage in the cloud. Network Operations Supervisor Adam Schmitt estimates GEI now saves $250,000 in physical data center expenses, such as rent, power, internet and security.

“ With Dell EMC’s Data Protection Cloud Disaster Recovery, our backup success rate has increased from 30 percent to 100 percent. Its efficient orchestration of resources is magnificent. It automatically chooses the lowest-cost resource option for restores in Amazon EC2. Alternatively, we can select the speed, size and networking of each instance.”

– Adam Schmitt, Network Operations Supervisor, GEI Consultants

With Johnsonville's tape-based IBM TSM system protecting SAP HANA and other applications, backups were exceeding 24 hours and restores often were missing data. IT moved quickly to replace it with a solution that ensures high-speed, reliable backup and recovery: Data Protection Software and Data Domain. Johnsonville now uses the Dell EMC Data Protection solution to protect VMware virtual machines (VMs) running enterprise applications and databases, including SAP HANA ERP, Sybase ASE, Microsoft SQL Server, MongoDB, and IBM Domino. Backups that used to take 12-24 hours or even longer are now complete in one hour – an improvement of more than 90%.

“In a high-pressure manufacturing environment, saving time and delivering application uptime are key assets. Dell EMC’s Data Protection Software was a snap to implement and it’s easy to manage.”

– Corey Aponte, Server Administrator, Johnsonville LLC

enVista's previous data protection environment was unreliable and a lot to manage. Backup times often took up to 2 days to complete. With Dell EMC's Data Protection solution, backups now take only a few hours. And their deduplication ratio jumped from 12x to close to 80x. Thanks to Dell EMC's Disaster Recovery plan, enVista is now able to bring the environment of one of their largest clients, Indiana Healthcare Centers, back online and back to business quickly. Full backups of Indiana Healthcare now take just 2-3 hours. Not only is Dell EMC one vendor for all enVista's data protection needs, they're able to backup anything they throw at it.

“Dell EMC is the one place to go for all the needs around data protection. The peace of mind is absolutely huge.”

– Matthew Peach, Director Hosted Services, enVista

With public, private and hybrid clouds, and now MultiCloud, as well as local and multinational clients in numerous countries, Telefónica needed an unparalleled global solution for their data security. The integration of Dell EMC's Data Protection Software with vCloud Director provides an extremely beneficial level of security for their clients that is proving invaluable to their businesses as well as Telefónica's. Additionally, coupled with Data Protection Software, Telefonica's customers are seeing huge benefits from vCloud Director such as a 55:1 deduplication ratio and a 98% reduction in bandwidth. Telefónica has a vision of making their customer's lives easier and Dell EMC is always prepared to make sure that's possible.

“What we're doing with Dell EMC’s Data Protection is very important to us because we are building the future of our customers' businesses. The integration of Dell EMC's Avamar and Data Protection Software with vCloud Director adds to the number of resource functions that we provide to our customers.”

– Sandro Bertelli, Global Product Manager, Telefónica

When business data increased rapidly, Fidelity & Guaranty Life’s old backup solution couldn’t keep up and was too complicated to restore data efficiently. By moving to Dell EMC for data protection, FGL was able to integrate with its other data protection tools, accelerate backup speed & efficiency, lower costs, and strengthen disaster recovery.

“The Dell EMC Data Protection solution is ... the ideal mix of technologies we need today to protect and secure data.”

– Jeff Sabin, Director of IT Infrastructure Services, Fidelity & Guaranty Life

At Halifax Health, patient care is a 24/7 commitment. When their data growth rate increased to 15-25% annually, and their previous protection solutions struggled to replicate and back up the environment in less than 24 hours, IT grew concerned that they would be unable to ensure fast recovery of clinical applications and VMs. To improve protection, Halifax Health deployed Dell EMC RecoverPoint for Virtual Machines and Dell EMC Data Protection Software to replicate 1,500 VMware virtual machines. Halifax Health now uses Dell EMC Data Domain Boost for Enterprise Applications and Data Protection Software to back up to Dell EMC Data Domain appliances. Dell EMC Data Domain and Data Protection Software deliver a data deduplication rate of up to 50x.

“With Dell EMC Data Protection Software, we reduced our backup time from 24 to 6 hours, which is huge. By backing up 4 times a day, we can restore faster and reduce risk of data loss.”

– Tom Stafford, VP / CIO, Halifax Health

Advances in digital imaging have driven off-the-charts data growth at Moffitt Cancer Center. Legacy backup systems were struggling to back up increased data volumes quickly and reliably. To protect this vital data with utmost reliability and efficiency, Moffitt consolidated its backup systems onto a cloud-based Dell EMC Data Protection solution. Moffitt now counts on Dell EMC Data Protection Software and Dell EMC Data Domain Boost for Enterprise Applications to back up to Dell EMC Data Domain appliances. Moffitt also uses Dell EMC Data Domain Cloud Tier software to back up data with long-term retention requirements to Dell EMC ECS object storage in the cloud.

“With Dell EMC's Data Domain Cloud Tier and ECS, we gain great agility and scalability to adapt to our changing business needs and protect this data reliably and efficiently.”

– John McFarland, Senior Director of Technology & Business Management, Moffitt Cancer Center

When data backups were taking too long and locking up virtual machines (VMs) due to a struggling Unitrends system, the Nuna Logistics IT team moved fast to evaluate alternative solutions. Nuna replaced Unitrends with an on-premise Dell EMC Data Domain backup appliance and Data Protection Software. Nuna now uses Data Domain Virtual Edition software to replicate backups to Microsoft Azure cloud for short-term redundancy and store backups older than 35 days. Dell EMC's Data Protection solution protects Nuna’s 100% VMware virtualized environment, Microsoft SQL Server, Microsoft SharePoint, Microsoft Exchange, file servers, unstructured data, and other applications. And with Data Domain Virtual Edition, Nuna has reduced data backup requirements from 45 to 21 terabytes.

“With Dell EMC’s Data Domain Virtual Edition, we can manage our on-premise backups and replicate them to Microsoft Azure from a single pane of glass. It’s a slick, user-friendly solution.”

– Darryl Turner, IT Director, Nuna Logistics

Under Armour is a global manufacturer of sporting goods, offering products such as athletic shoes, shirts, pants, jackets and accessories. Under Armour and Dell Technologies partner together to meet all Under Armour’s digital transformation needs. Under Armour uses Dell Technologies products to make business data available to teammates and consumers faster than before and to drive down costs. Under Armour also takes advantage of Dell EMC Integrated Data Protection Appliance (IDPA) to replicate its data at a reduction ratio of 97 percent and to support the company’s three-year roadmap of simplifying and moving to a hyperconverged infrastructure that will enable a single solution. With Dell Technologies, Under Armour now has one vendor to rely on for support and help in designing new solutions such as its planned hybrid cloud infrastructure.

“Using Dell Technologies and Dell EMC Data Protection for our disaster recovery program allowed us to not only replicate our data to where it’s needed, but also cut down on utilization and deduplication to ratios that we’ve never seen before.”

– Nicolas Hennessy, Senior Manager, Compute and Storage, Under Armour

Getronics Engineering and Solutions Group was extremely excited when they were able to include the Dell EMC Integrated Data Protection Appliance DP4400 (IDPA DP4400) into their portfolio. Having an integrated solution that's small and in a 2U rack decreases the amount of time it takes to have clients up and running with new solutions. Bringing the speed that's necessary in our cloud-based world. Additionally, Getronics sees average deduplication ratios of 55:1, which allows clients to do unique things with their backup environments. Another advantage Dell EMC IDPA DP4400 provides is its integration with VMware solutions. Being able to integrate directly with APIs to vCenter, as well as VMware's management solutions, provides capabilities that no other vendors have in the marketplace today.

“One advantage of the Dell EMC IDPA DP4400 solution is the ability to integrate with AWS, including click to search, with customers' AWS environment as well as their on-premise environments.”

– Colin Henry, Director of Partner Management North America, Getronics