• Trusted guidance and technical expertise that accelerate your IT transformation

      Large IT organizations face many challenges – among them, meeting the immediate needs of internal clients and ensuring the information infrastructure is always available and operating at optimal performance. For these reasons, we offer our portfolio of Account Managers.

    • Key Benefits
      • Increased support for particular products
      • Coordinated service events
      • Streamlined problem resolution

    • Dell EMC Account Management Roles

    • What We Offer Purpose  Benefits What You Get

      Service Account Manager (SAM)
       

      Service Overview

      Watch the SAM video

      		 The SAM provides the expertise and experience to proactively and continuously manage and support complex IT infrastructures and help you optimize your Dell EMC platforms, software, and solutions.
      • Proactive support to help identify and resolve issues before impact
       
      • Access to resources from across Dell EMC to optimize your IT investment
       
      • Tailored support your specific business needs with local availability
      • Proactive engagement to help identify issues and facilitate improvements
       
      • A central point of contact for Dell EMC customer service matters throughout your enterprise, including customized reports and communications
       
      • Accelerated escalation and expedited issue resolution

      Technical Account Manager (TAM)
       

      Service Overview

      The TAM is an experienced technically-oriented contact, focused on a specific technology area within your Dell EMC portfolio. The TAM combines

      technical problem-solving skills and astute business acumen to  help streamline the day-to-day management and support requirements of your Dell EMC solution.

       

      • Increased ability to free up personnel and focus on your IT transformation
       
      • Identification of problem areas before they can impact your business
       
      • Valued resource that combines technical prowess and account management skills

       
      • Proactive engagement to help identify issues and facilitate improvements
       
      • A central point of contact for Dell EMC customer service matters throughout your enterprise, including customized reports and communications
       
      • Accelerated escalation and expedited issue resolution

      Designated Support Engineer (DSE)

       

      Service Overview

      Watch the DSE video

      		 The DSE is a technology specific expert to ensure rapid troubleshooting, problem resolution and maximization of your IT investment. DSEs leverage senior-level Dell EMC technical resources and product engineering staff to optimize the performance of your business-critical applications.
      • Personalized support experience with a designated, product-focused troubleshooting expert with in-depth knowledge of your Dell EMC product environment
       
      • Improved productivity through real-time communication and reporting enabling your organization to make informed decisions and continuous improvements
      • A single point of contact to facilitate fast, effective issue resolution
       
      • Direct access to Dell EMC other senior technical resources
       
      • Escalation management and monitoring of support severity and escalation levels as well as engaging appropriate Dell EMC staff and management if needed.
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      CUSTOMER STORY: ITV PLC

      ITV PLC leverages Dell EMC Isilon technology and Dell EMC Technical Account Manager to ensure the show will go on

    • RESOURCES

      Learn more about the Account Management for your data center

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      Service Account Manager – Data Sheet

      An account-based resource uses expertise and experience to proactively and continuously manage and support complex IT infrastructures.

    •  

      Technical Account Manager – Data Sheet

      An experienced technically-oriented expert, can streamline the day-to-day management and support requirements of your environment.

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      Designated Support Engineer

      A Technical expert provides product-focused support to ensure rapid problem resolution and maximization of your IT investment.