Search

    • Detect and fix issues before they become problems

      Imagine knowing a system is going to fail so you can fix it before it does. Dell EMC’s ProSupport Suite for PCs offers that level of service. Using proprietary SupportAssist2 technology, the ProSupport Suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to ProSupport engineers – giving you 24x7 back-up. Our automatic alerts and case creation allow Dell experts to start working on solutions before you ever make a call – saving you, and your end-user, time, money and frustration.

    • Key Benefits 

      • Resolves issues 11x faster than competitors1
      • Avoids or minimizes end-user downtime
      • Onsite service 24x7, around the world
      • Repairs for accidental damage
      • AI-driven recommendations and insights
      • Remote resolution for IT issues

    • ProSupport Suite for PCs

    • What We Offer Purpose Benefits What You Get

      ProSupport Plus for PCs

       

      Download ProSupport Plus Datasheet

       

      Download ProSupport Suite Comparison Chart

       

      Read white paper about DellEMC's predictive capabilities


      ProSupport Plus for PC's is the only complete support service that combines priority access to expert support, accidental damage repair, and the ability to predict and fix issues before they become problems.

       

      With recent upgrades, IT admins can now use telemetry-driven insights and recommendations to remotely act on developing IT issues, anticipate end-user needs and reduce resolution time.
      • Saves IT staff time while enhancing the end-user experience
       
      • Minimizes or avoids end-user downtime

       

      • Allows IT admins to provide anytime, anywhere support

       

      • Repairs accidental damage whether in the office or on-the-go

       

      • Protects sensitive data and helps staff comply with security and policy regulations
      • Predictive support identifying issues before they become problems
       
      • Proactive resolution of issues, including automatic alerts and case creation
       
      • Telemetry-driven insights and actionable recommendations

       

      • Repairs of accidental damage like drops, spills and surges
       
      • 24x7 priority access to ProSupport engineers for hardware and software issues
       
      • Onsite service on same or next business day after remote diagnosis5
       
      • Ability to protect sensitive company data through hard drive retention after replacement3
       
      • Designated Technology Service Manager6
       
      • Monitoring of field service events through six Global Command Centers across the globe

      ProSupport Flex4

       

      Compare ProSupport Flex Plans

       

      Download quick reference guide on ProSupport Flex benefits, insights and experts

      		 ProSupport Flex is the ideal choice for self-maintaining customers with a large number of PCs and robust IT capabilities.
      • Optimizes support budgets with custom fit packages

       

      • Expert assistance to
        complement in-house IT
       
      • Reduces risk and downtime with streamlined processes
       
      • Single point of contact for escalations, asset planning and incidents
      • Direct access to ProSupport engineers for hardware and software issues
       
      • Designated Technology Service Manager
       
      • Predictive support identifying issues before they become problems
       
      • Proactive resolution of issues, including automatic alerts and case creation
       
      • Customized services and flexible part and add-on options

      ProSupport

       

      Download ProSupport Datasheet

       

      Read White Paper about Dell EMC’s proactive capabilities

      		 ProSupport delivers fast responses with highly trained engineers available around the clock and around the world to quickly resolve your issues, so you can maintain a high level of productivity and minimize disruption.
      • Saves IT staff time

       

      • Minimizes or avoids end-user downtime

      • Up to 92% faster time to resolution of a failed drive than the competition1

      • Provides a one-stop shop for hardware and software support reducing time and energy spent managing multiple vendors
      • Proactive resolution of issues, including automatic alerts and case creation
         
      • Direct 24x7 access to ProSupport engineers for hardware and software issues
         
      • Monitoring of field service events through six Global Command Centers across the globe
         
      • Onsite parts and labor the same or next business day after remote diagnosis5
      Base Warranty Base warranty provides some level of technical support for your company’s hardware and self-service case management and parts dispatch for ease of use.
      • Cost savings
       
      • Protects investment of hardware
       
      • Onsite service saves time and money
      • Technical support access during business hours
       
      • Hardware repair service delivery (where available)5
       
      • Self-service case management and parts dispatch through TechDirect

    • Up to

      11x

      Faster time to resolution of a failed drive1

    • Up to

      13

      Fewer steps to resolution of a failed drive1

    • Up to

      92%

      Less time to resolve a failed drive1

    • Whenever we turn to ProSupport, we come away highly satisfied. Response times are quick and the help is always professional.

      TOMOYUKI OOUE, SR MGR CAD GROUP

    • RESOURCES

      Learn more about ProSupport Suite for PCs

    •  

      ProSupport Plus Datasheet

      ProSupport Plus is the most complete support package available with 24x7 access to ProSupport engineers and alerts to issues before they become problems

      Download ProSupport Plus Datasheet
    •  

      ProSupport Datasheet

      ProSupport provides 24x7 access to expert engineers and provides automatic alerts and case creation to quickly and easily resolve hardware issues.

      Download ProSupport Datasheet
    •  

      Principled Technologies report: Predictive technology

      Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime

      Read Results
    •  

      Spend Less Time and Effort Troubleshooting Laptop Hardware Failures

      Principled Technologies’ white paper tests ProSupport’s proactive capabilities and compares results with key competitors.

      Read Results
    •  

      SupportAssist

      The best time to solve a problem is before it happens. Get alerts before issues become problems.

      Learn More about SupportAssist
    •  

      TechDirect

      Easily manage cases and parts dispatches through online self-service

      Get Started with TechDirect

  • Dell Technologies Advisors are here to help.

      1. Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM
      2. SupportAssist not available on Linux, Windows 10S, Windows RT, Windows 10 CMIT Government Edition, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
      3. Hard drive retention is not available on Chromebook or Venue tablets, except the Venue 11 Pro.
      4. ProSupport Flex: Customers must have at least 5,000 PCs and assets in inventory.
      5. Onsite service not available on Chromebook 11 A35 and Venue 7, 8, and 8 Pro tablets. Availability and terms of Dell EMC Services vary by region and by product.
      6. Technology Service Manager available for customers with 500 or more ProSupport Plus Systems.