• ProSupport Suite for PCs

    • Transforming employee/IT relationships in a work-from-anywhere world

      Life changed in a hurry and support for your employees did too. In the blink of an eye, our offices turned into kitchen tables or a desk in the bedroom. Now your IT team is supporting PCs in a work-from-anywhere world. Our ProSupport Suite is evolving with you. Today you can see and act on the health, application experience and security scores of your entire Dell PC fleet, pinpoint and resolve issues remotely and customize and automate the way you update PCs. The result? Happy, productive employees and successful IT teams.

    • ProSupport representative wearing headset

      “ProSupport Plus frees my IT team to support major efforts, such as our new financial system.”

      Scott Potoczak, Director, IT Customer Support, Baker Botts

    • ProSupport Suite for PCs offerings

    • Pinpoint and resolve developing issues on your Dell PC fleet

      ProSupport Plus for PCs

      Pinpoint and resolve developing issues on your Dell PC fleet

      Empower your team in the office and at home. Avoid IT downtime with AI-driven telemetry that predicts issues and provides actionable steps for prevention, resolution, optimization and upgrades.

      • Support anywhere, 24x7
      • Actionable fleet health scores
      • Automate custom update catalogs
      • Deliver seamless remote updates
      • Customize rules for automated remediation
      • Protect against accidents
    • Quickly get systems back up and running with proactive support

      ProSupport for PCs

      Quickly get systems back up and running with proactive support

      When issues arise, we'll troubleshoot and open a case before you have time to call. If you need us onsite, we'll be there.

      • Support anywhere, anytime
      • Monitor the health of your Dell fleet
      • Resolve existing issues quickly
      • Discover utilization trends
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      ProSupport Flex for PCs

      Tailored support plans for large companies with established helpdesks

      You can supplement your team’s capabilities with a relationship-based, scalable support plan. Ideal for companies with robust IT teams and a fleet of PCs.

      • Connect regularly with a designated IT support advocate
      • Optimize your IT support budget with modular options
      • Receive alerts for issues before they become problems
      • Act on AI-driven insights into PC performance

    • Provide maximum support to your teams in the office or working from home

    • With most of your employees now working from home, Dell is standing by to help you provide uninterrupted system productivity and a seamless end-user experience. Whether you need a little support or a lot, the ProSupport Suite for PCs provides the perfect match for your business needs.

      When basic warranty just won’t cut it, upgrade to ProSupport for 24x7 access to tech experts and proactive resolution of issues. When you want the most complete support, choose ProSupport Plus. It provides actionable health, application experience and security scores, as well as utilization trends, custom rules to apply remote remediations, and the ability to automate the creation and deployment of custom update catalogs for Dell BIOS, driver, firmware and applications.

      We’ve tried to think of everything you need to keep your employees productive and successful and you focused on the bigger challenges of the day. Whatever you need, Dell is available right now to help.

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      Score

      ProSupport Plus is the only support service to provide actionable health, application experience and security scores on one dashboard

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      Catalog

      ProSupport Plus is the only support service to provide automated custom update catalog management and deployment

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      Resolve

      ProSupport Plus is the only support service to provide automated remote remediation

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      ProSupport Suite for PCs

      Up to 6x faster time to resolution of a failed hard drive than the competition.2

    • Essential Resources

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      ProSupport Suite Comparison Chart

      The level of support needed is different for every company. Get the plan that's right for you and your team. This comparison chart shows you the features side-by-side to help you make the best decision.

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      Protection for Accidents

      Funny things happen when you're working from home (or anywhere, really). If your employees drop their laptops or their kids spill juice on them, we are just a phone call away. We'll repair or replace accidents due to drops, spills and surges.3

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      SupportAssist – the AI-driven Technology behind ProSupport Suite for PCs

      Dell SupportAssist is the AI engine behind the ProSupport Suite for PCs. It powers your proactive and predictive support experience. Learn how we keep your workday free of disruptions.

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      Get Started with SupportAssist

      Download and activate SupportAssist to take full advantage of your ProSupport Suite for PCs. This Getting Started Guide shares the benefits of SupportAssist, how to enable and information on security, deployment and more.

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      Security is Paramount

      Five key questions you may have about SupportAssist security -- and their answers. Download our security whitepaper to understand how Dell enables an effortless proactive and predictive support experience.

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      Dell alerts you to issues before they become problems – HP and Lenovo do not

      Read this third-party report about the ability of ProSupport Plus for PCs to detect and automatically alert you to issues, so you can fix them before they impact end-users. In fact, you can fix them before your end-user even knows there's a problem. Just FYI...our competitors can't do this.

  • Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.

    • 1Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. SupportAssist must be activated through ProSupport or ProSupport Plus to realize proactive or predictive alerts or benefits. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

      2Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States.  Actual results may vary. Full report: http://facts.pt/ddv0ne9 SupportAssist must be activated through ProSupport or ProSupport Plus to realize proactive or predictive alerts or benefits. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards.

      3Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.