Dell EMC IT Support Services Powered by Artificial Intelligence (AI)

Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs.  Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

• 24x7x365 access to hardware and software experts 
• Automatic issue detection and predictive analytics for issue prevention
• Flexibility to choose support based on criticality of specific systems

Benefit from proactive, predictive support for PCs. Our approach uses AI and deep learning to catch issues automatically — before they can become problems.

• 24x7x365 priority access to ProSupport engineers with hardware and software expertise
• Automatic issue detection and notification and predictive analysis for issue prevention
• System repair after a drop, spill or surge

Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

• 24x7x365 access to hardware and software experts 
• Automatic issue detection and predictive analytics for issue prevention
• Flexibility to choose support based on criticality of specific systems

You’ll get in-depth analysis and strategic guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance.

• Maximize storage performance and operational efficiencies
• Reduce risk of data loss, downtime or business delays
• Save time and resources

Account specialists that know your business and ensure your IT infrastructure is always available and operating at optimal performance.

• Support your organization at the product, solution or enterprise level
• Tailor your Dell EMC support experience to meet your unique needs beyond ProSupport Enterprise Suite

Benefit from proactive, predictive support for PCs and tablets. Our approach uses AI and deep learning to  catch issues automatically — before they can become a problem.

• 24x7x365 priority access to ProSupport engineers with hardware and software expertise
• Automatic issue detection and notification and predictive analysis for issue prevention
• System repair after a drop, spill or surge

Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.²

• Fast repair or replacement for liquid spilled on or in unit
• Protection for everyday challenges like drops, falls and other collisions

Maintain control of your valuable data and assets by keeping your failed hard drive when a replacement hard drive is delivered.

• Enhancement to the Dell Limited Warranty for covered systems
• Sensitive data and files never leave your control
• Decide how and when you dispose of your data

PC as a Service (PCaaS) simplifies PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution.

• Predictable budget planning
• Reduced IT effort to manage computing needs
• Flexibility throughout the offer designed to fit your business needs

Premium Support Plus offers the most features in one plan for your Dell PCs. Support when you need it, and step-by-step help when you want it.

• 24x7 access to expert hardware and software support
• Personalized help with software for complex issues
• Help with setting data backup, parental controls and more

Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.²

• Fast repair or replacement for liquid spilled on or in unit
• Protection for everyday challenges like drops, falls and other collisions

Get peace of mind knowing your Dell and Dell EMC systems will be safer, for longer. Take this opportunity to extend or upgrade your support service.

• Extend your hardware warranty or service contract
• Upgrade to experience ProSupport or ProSupport Plus

Contact your existing sales representative.

Let our experts get your Dell PC running smoothly. Whether your computer is broken or slowing down, don’t worry – we’re here to help.

• Repair of nearly any type of hardware issue
• Help with software issues, updates or virus removal

SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.³

• Proactive and predictive issue detection 
• Automated support replaces manual routines 
• Gain insight and more control with monthly reporting for enterprise devices

The TechDirect portal is available 24x7, where you can request support for in-warranty systems and manage staff training.

• Online self-service empowers your IT experts 
• Support and staff training activities are streamlined

Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

• Proactive wellness monitoring and issue prevention 
• Automated issue detection and case creation

Manage IT support and improve your global environment’s health using a personalized, cloud-based dashboard.

• Data visualizations with actionable insights 
• Optimization with historical trends and analytics