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  • DELL TECHNOLOGIES IT Support Services Powered by Artificial Intelligence (AI)

    Support Services driven by AI and deep learning maximize productivity and optimize your technology environment.

    Dell Solutions with Intel®‎

    • Dell Technologies Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.

      Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.  Our Support Services doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."

    • Support Services

    • Featured Services
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        PROSUPPORT ENTERPRISE SUITE

        Improve technology performance and increase productivity.

        Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs.  Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

        • 24x7x365 access to hardware and software experts 
        • Automatic issue detection and predictive analytics for issue prevention
        • Flexibility to choose support based on criticality of specific systems
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        ProSupport Suite for PCs

        Get complete support for your PCs and your evolving business

        Benefit from proactive, predictive support for PCs. Our approach uses AI and deep learning to catch issues automatically — before they can become problems.

        • 24x7x365 priority access to ProSupport engineers with hardware and software expertise
        • Automatic issue detection and notification and predictive analysis for issue prevention
        • System repair after a drop, spill or surge

    • Enterprise Support Services
      • IDC Report: support contracts play critical role in avoiding downtime

        IDC Report; support contracts play critical role in avoiding downtime.

        Businesses are under constant pressure to reduce the cost of IT operations while increasing agility and uptime. Frequently, the amount of money being spent on external support services comes under close scrutiny as a potential area for cutting costs.

        In this complimentary report, IDC discusses why they believe IT leaders should closely assess their support investment, as focusing only on reducing this spend can lead to an overall increase in the costs associated with IT operations, while companies who have support contracts on their servers, storage and network devices actually save 634 hours of downtime annually.

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        PROSUPPORT ENTERPRISE SUITE

        Improve technology performance and increase productivity.

        Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

        • 24x7x365 access to hardware and software experts 
        • Automatic issue detection and predictive analytics for issue prevention
        • Flexibility to choose support based on criticality of specific systems
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        OPTIONAL SUPPORT SERVICES FOR ENTERPRISE

        Not all IT organizations are built the same.

        Optional Support Services for Enterprise complement the ProSupport Enterprise Suite to provide support proficiencies that are critical for modern data center operations.

        • Security and compliance
        • Proactive technical guidance
        • And much more

        • Your ideas | Your future | Our support

          Whether you’re buying your first Dell EMC solution, or have data centers all over the world, Enterprise Support Services from Dell Technologies help make sure you are getting the most out of your investment.

          If you’re looking for 24x7 immediate troubleshooting from a support expert, proactive guidance from someone that knows your business, or a fully customized support experience that spans your global operations, Enterprise Support Services has you covered.

          With over 25 years experience providing our customers strategic guidance and expert recommendations, along with artificial intelligence built from over 70 million connected devices, Dell Technologies has the right combination of proactive, predictive and reactive capabilities to help you through today’s challenges and the challenges to come.

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          Experts

          Rely on our highly trained experts 24x7 for comprehensive, single-source support.

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          Insights

          Proactively improve IT performance and stability with deep insight and intelligent data.

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          Ease

          Shift focus from maintenance to innovation with automated proactive and predictive support that makes resolution easy.

    • Business Client Services
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        ProSupport Suite for PCs

        Get complete client support for evolving businesses.

        Benefit from proactive, predictive support for PCs and tablets. Our approach uses AI and deep learning to  catch issues automatically — before they can become a problem.

        • 24x7x365 priority access to ProSupport engineers with hardware and software expertise
        • Automatic issue detection and notification and predictive analysis for issue prevention
        • System repair after a drop, spill or surge
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        ACCIDENTAL DAMAGE SERVICE

        Be ready for the unexpected with Accidental Damage Service.

        Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2

        • Fast repair or replacement for liquid spilled on or in unit
        • Protection for everyday challenges like drops, falls and other collisions
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        KEEP YOUR HARD DRIVE

        Keep your hard drive and your data on lockdown.

        Maintain control of your valuable data and assets by keeping your failed hard drive when a replacement hard drive is delivered.

        • Enhancement to the Dell Limited Warranty for covered systems
        • Sensitive data and files never leave your control
        • Decide how and when you dispose of your data
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        PC AS A SERVICE (PCaaS)

        Reduce the daily burden and cost of IT management.

        PC as a Service (PCaaS) simplifies PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution.

        • Predictable budget planning
        • Reduced IT effort to manage computing needs
        • Flexibility throughout the offer designed to fit your business needs
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        Advanced Support for Software

        Dedicated support for your endpoint security software

        Strengthen your data security environment by adding Advanced Support for Software and get direct access to a dedicated, highly trained security software expert who will act as your technical advocate.

        • Easy access to your dedicated security software expert
        • Personalized support including customized communication plans, health checks and more
        • Product release insights and opportunities to provide improvement ideas

    • Support Services for Home PCs
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        PREMIUM SUPPORT PLUS

        The ultimate support for your PC.

        Premium Support Plus offers the most features in one plan for your Dell PCs. Support when you need it, and step-by-step help when you want it.

        • 24x7 access to expert hardware and software support
        • Personalized help with software for complex issues
        • Help with setting data backup, parental controls and more
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        ACCIDENTAL DAMAGE SERVICE

        Mishaps happen. Be prepared for when they do.

        Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2

        • Fast repair or replacement for liquid spilled on or in unit
        • Protection for everyday challenges like drops, falls and other collisions

    • Warranty Services
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        WARRANTY EXTENSION

        Extend or upgrade your existing warranty.

        Get peace of mind knowing your Dell and Dell EMC systems will be safer, for longer. Take this opportunity to extend or upgrade your support service.

        • Extend your hardware warranty or service contract
        • Upgrade to experience ProSupport or ProSupport Plus

        Explore Warranty Extensions and Upgrades for Business or Home

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        FIX YOUR PC OR TABLET

        No warranty? No problem.

        Let our experts get your Dell PC running smoothly. Whether your computer is broken or slowing down, don’t worry – we’re here to help.

        • Repair of nearly any type of hardware issue
        • Help with software issues, updates or virus removal

    • Support Technologies
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        SUPPORTASSIST

        Connect to Dell for automated proactive and predictive support.

        SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.3

        • Proactive and predictive issue detection 
        • Automated support replaces manual routines 
        • Gain insight and more control with monthly reporting for enterprise devices
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        TECHDIRECT

        Give your IT staff the tools they need to efficiently manage Dell EMC products.

        The TechDirect portal is available 24x7, where you can request support for in-warranty systems and manage staff training.

        • Online self-service empowers your IT experts 
        • Support and staff training activities are streamlined
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        SECURE REMOTE SERVICES

        Get connected to keep your systems running at their best.

        Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

        • Proactive wellness monitoring and issue prevention 
        • Automated issue detection and case creation
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        MYSERVICE360

        Data visualizations and actionable insights that save you time and effort.

        Manage IT support and improve your global environment’s health using a personalized, cloud-based dashboard.

        • Data visualizations with actionable insights 
        • Optimization with historical trends and analytics

    • ESSENTIAL RESOURCES

      Check out the valuable information and resources we’ve gathered just for you.

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      ProSupport Client Suite

      See ProSupport plans for PCs and tablets. Help everyone in your workforce stay at their productive best.

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      Enterprise Support Services Brochure

      The support you want today and in the days to come.

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      Support and Deployment Technologies

      Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.

    • Dell Technologies on Demand

      More choice, flexibility and assurance in how you consume IT infrastructure.​

      Dell Technologies On Demand provides consumption-based and as-a-service delivery models ideally suited for the way on-premises infrastructure and expertise is consumed in the on-demand economy.

       

       

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    • 1 Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.
      2 Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
      3 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.