Dell Technologies Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.
Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe. Our Support Services doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."
Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.
Benefit from proactive, predictive support for PCs. Our approach uses AI and deep learning to catch issues automatically — before they can become problems.
Businesses are under constant pressure to reduce the cost of IT operations while increasing agility and uptime. Frequently, the amount of money being spent on external support services comes under close scrutiny as a potential area for cutting costs.
In this complimentary report, IDC discusses why they believe IT leaders should closely assess their support investment, as focusing only on reducing this spend can lead to an overall increase in the costs associated with IT operations, while companies who have support contracts on their servers, storage and network devices actually save 634 hours of downtime annually.
Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.
Optional Support Services for Enterprise complement the ProSupport Enterprise Suite to provide support proficiencies that are critical for modern data center operations.
Whether you’re buying your first Dell EMC solution, or have data centers all over the world, Enterprise Support Services from Dell Technologies help make sure you are getting the most out of your investment.
If you’re looking for 24x7 immediate troubleshooting from a support expert, proactive guidance from someone that knows your business, or a fully customized support experience that spans your global operations, Enterprise Support Services has you covered.
With over 25 years experience providing our customers strategic guidance and expert recommendations, along with artificial intelligence built from over 70 million connected devices, Dell Technologies has the right combination of proactive, predictive and reactive capabilities to help you through today’s challenges and the challenges to come.
Rely on our highly trained experts 24x7 for comprehensive, single-source support.
Proactively improve IT performance and stability with deep insight and intelligent data.
Shift focus from maintenance to innovation with automated proactive and predictive support that makes resolution easy.
Benefit from proactive, predictive support for PCs and tablets. Our approach uses AI and deep learning to catch issues automatically — before they can become a problem.
Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2
Maintain control of your valuable data and assets by keeping your failed hard drive when a replacement hard drive is delivered.
PC as a Service (PCaaS) simplifies PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution.
Strengthen your data security environment by adding Advanced Support for Software and get direct access to a dedicated, highly trained security software expert who will act as your technical advocate.
Premium Support Plus offers the most features in one plan for your Dell PCs. Support when you need it, and step-by-step help when you want it.
Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2
Get peace of mind knowing your Dell and Dell EMC systems will be safer, for longer. Take this opportunity to extend or upgrade your support service.
Explore Warranty Extensions and Upgrades for Business or Home
Let our experts get your Dell PC running smoothly. Whether your computer is broken or slowing down, don’t worry – we’re here to help.
SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.3
The TechDirect portal is available 24x7, where you can request support for in-warranty systems and manage staff training.
Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.
Manage IT support and improve your global environment’s health using a personalized, cloud-based dashboard.
See ProSupport plans for PCs and tablets. Help everyone in your workforce stay at their productive best.
The support you want today and in the days to come.
Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.
Innovation in Leveraging Analytics for Service Excellence
Dell Technologies On Demand provides consumption-based and as-a-service delivery models ideally suited for the way on-premises infrastructure and expertise is consumed in the on-demand economy.
1 Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.
2 Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
3 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.