• Dell EMC IT Support Services Powered by Artificial Intelligence (AI)

    Support Services driven by AI and deep learning maximize productivity and optimize your technology environment.

    Intel Innovation Built-in‎
    • Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.

      Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.  Our ProSupport Suite doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."

    • Accelerate your IT and workforce transformations with expert support and predictive, data-driven technologies.

      Our ProSupport Suites, and support technologies such as SupportAssist, TechDirect and MyService360, shift age-old monitoring and maintenance routines from reactive to proactive, passive to predictive, manual to automated.  And with actionable insights, Dell EMC Support Services don’t just extend your IT team, we enable you to resolve IT questions and problems in less time.


      Check out the valuable information and resources we’ve gathered just for you.


      ProSupport Client Suite

      See ProSupport plans for PCs and tablets. Help everyone in your workforce stay at their productive best.


      ProSupport Enterprise Suite Brochure

      Learn about enterprise-class support for today’s complex IT environments and compare ProSupport plans. 


      What is your IT IQ?

      Is your current technology stack prepared for future advancements? Take the 2 minute assessment.


      Support and Deployment Technologies

      Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.

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      1. Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.
      2. Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
      3. Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.