• Services
    • Support & Deployment Technologies
    • Services
    • Support & Deployment Technologies
     

    Dell EMC Support & Deployment Technologies with AI for Predictive Support

    Unlock the value of your data with adaptive AI for predictive, effortless support

    • Take the guesswork out of managing support and services with data-driven technologies

    • Dell Technologies Services is leading with adaptive AI to analyze our vast world of data in real-time and spot patterns beyond our human capacity. Drawing on intelligence from 25+ years of pioneering automated support technology, and fed by over 55 million connected devices, we anticipate and automatically fix potential failures, so you never have to slow down1.

      We empower you to flexibly manage support and services from a single system to your datacenter. Confidently shift your focus to optimizing IT performance with on-demand access to self-service tools, actionable insights, advanced analytics and Dell EMC expertise.

      • Connect with SupportAssist or Secure Remote Services and leverage machine learning to automatically predict, prevent and resolve issues
      • Boost productivity for support and deployment with online self-service from TechDirect
      • Access actionable intelligence to manage enterprise services health with MyService360

      With Dell Technologies Services, you can make faster decisions today and get ahead on planning for the possibilities of tomorrow.

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      20TB data per day

      Evolving with you using machine learning and an AI engine that learns fast.

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      650+ billion rules executed daily

      Pre-emptive speed to predict and prevent issues with your hardware.

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      3.1 million issues predicted annually

      See ahead and stay ahead with actionable telemetry data.

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      Forrester Consulting Research

      Innovation leaders need automated IT services to transform

      We believe it’s possible to make digital transformation real by innovating with services. Dell Technologies Services commissioned a Forrester Consulting study that validates the significant business impact of partnering with the right IT service providers for deployment and support. The findings show that as much as 36% of IT staff’s time can be shifted to innovation and strategic initiatives. What’s holding you back?

    • Our focus is on delivering real ROI with artificial intelligence by augmenting human intelligence to predict the unknown unknowns. In the future, models will begin to reach a state of neuroevolution where they can optimize weights, parameters and topologies across thousands of features to achieve the full potential of what AI promises to deliver.

      Michael Shepherd, Lead AI Researcher, Dell Technologies Services

    • Support and Deployment Technologies

    • IT Infrastructure
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        SUPPORTASSIST FOR ENTERPRISE SYSTEMS

        Proactively maintain the health of Dell EMC Enterprise products

        Proactively maintain the health of your Dell EMC server, storage, and networking devices with SupportAssist. When an issue is detected, resolution is kick-started as automatic notifications and necessary diagnostic information are sent to Dell EMC for troubleshooting. Dell EMC technical support will contact you with a resolution, preventing issues from becoming costly problems.

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        SECURE REMOTE SERVICES

        Get connected to keep your systems running at their best.

        Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

        • Proactive wellness monitoring and issue prevention
        • Automated issue detection and case creation
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        MYSERVICE360

        Save time and effort using data visualizations and actionable insights.

        Gain insight, take action and save time managing support and improving your global environment’s health with a personalized, cloud-based dashboard.

        • Data visualizations with actionable insights
        • Optimization with historical trends and analytics
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        TECHDIRECT

        Give your IT staff the tools they need to efficiently manage Dell EMC products.

        The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

        • Online self-service empowers your IT experts
        • Support and staff training activities are streamlined

    • Business Client Devices
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        SUPPORTASSIST FOR BUSINESS PCS

        Keep your Dell fleet running at its best

        Manage your entire fleet with the confidence to take action anytime, anywhere. With ProSupport, gain visibility into the health of your Dell fleet based on telemetry-driven insights. ProSupport Plus unlocks our differentiating technology that uses machine learning to predict issues before they happen and proactively resolves them when they do.

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        TECHDIRECT

        Give your IT staff the tools they need to efficiently manage Dell EMC products.

        The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

        • Online self-service empowers your IT experts
        • Support and staff training activities are streamlined
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        IMAGEASSIST

        Create a custom image quickly – ready to deploy when you say so

        Effortlessly create, deploy and update cross-platform images faster than ever.

        • Automatically validated images
        • Warnings for conflicting configurations or software

    • Essential Resources

      See what people are saying about us

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      Dell's Service AI Integration: A Hidden Gem At CES 2019

      SupportAssist connectivity technology: “In all the support offerings I’ve examined, there are no others out there that feature this predictive capability—I believe this is a true differentiator for Dell.”

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      Dell Technologies Services connects Draper to a modern customer experience

      Secure Remote Services connectivity technology unlocks a richer automated support experience for Draper’s critical R&D operations

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      Predictive SupportAssist technology reduces unplanned downtime

      Dell laptops with ProSupport Plus and Support Assist alert you to a failing hard drive – HP and Lenovo laptops with support solutions do not.

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      Transforming customer support experience with Big Data

      Dell Technologies Services expert podcast explores how Big Data intelligence and connectivity are enhancing your support experiences

  • Dell Technologies Advisors are here to help.

    • 1 SupportAssist uses AI to predict failures. System data is collected with SupportAssist which is securely processed through the Dell AI engine. Using machine learning, future failures are detected. With an immediate alert, based on preferred method of communication and issue resolution, resolution can be as simple as having a replacement part dispatched and replaced to keep employees up and running. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans

      2 Source: “Innovation Leaders Need IT Services To Drive Transformative Outcomes” study conducted by Forrester Consulting on behalf of Dell EMC, October 2018.

      3 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.