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Dell EMC Support & Deployment Technologies with AI for Predictive Support
Unlock the value of your data with adaptive AI for predictive, effortless support
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20TB data per day
Evolving with you using machine learning and an AI engine that learns fast.
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650+ billion rules executed daily
Pre-emptive speed to predict and prevent issues with your hardware.
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3.1 million issues predicted annually
See ahead and stay ahead with actionable telemetry data.
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Our focus is on delivering real ROI with artificial intelligence by augmenting human intelligence to predict the unknown unknowns. In the future, models will begin to reach a state of neuroevolution where they can optimize weights, parameters and topologies across thousands of features to achieve the full potential of what AI promises to deliver.
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Dell's Service AI Integration: A Hidden Gem At CES 2019
SupportAssist connectivity technology: “In all the support offerings I’ve examined, there are no others out there that feature this predictive capability—I believe this is a true differentiator for Dell.”
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Dell Technologies Services connects Draper to a modern customer experience
Secure Remote Services connectivity technology unlocks a richer automated support experience for Draper’s critical R&D operations
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Predictive SupportAssist technology reduces unplanned downtime
Dell laptops with ProSupport Plus and Support Assist alert you to a failing hard drive – HP and Lenovo laptops with support solutions do not.
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Transforming customer support experience with Big Data
Dell Technologies Services expert podcast explores how Big Data intelligence and connectivity are enhancing your support experiences
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1 SupportAssist uses AI to predict failures. System data is collected with SupportAssist which is securely processed through the Dell AI engine. Using machine learning, future failures are detected. With an immediate alert, based on preferred method of communication and issue resolution, resolution can be as simple as having a replacement part dispatched and replaced to keep employees up and running. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans
2 Source: “Innovation Leaders Need IT Services To Drive Transformative Outcomes” study conducted by Forrester Consulting on behalf of Dell EMC, October 2018.
3 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.
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