Bumrungrad International Hospital accelerates the delivery of personalized medical care for patients

Beginning its transformation journey

Bumrungrad International Hospital in Bangkok, Thailand, treats 1.1 million patients each year, with approximately half of these patients being international visitors from over 190 countries around the world. With 580 patient beds, 1,300 doctors, and 1,000 registered nurses, the hospital aims to deliver the highest levels of care to its patients. Bumrungrad International Hospital differentiates itself as a hospital in two core ways: quality of medical care; and the convenience and speed of accessing those services.

The hospital recognizes that technology is advancing at an exponential rate – changing the way individuals work and live, as well as bringing new industries to life, while reshaping others that have existed for decades – healthcare included. Therefore, Bumrungrad Hospital has embraced a culture of continuous transformation across the organization including its underlying technology infrastructure. In fact, technology underpins the entire patient care cycle, from booking appointments online or via the mobile application, to post-hospitalization care as an essential element of treatment.

With over three million tests done each year, amounting to nearly 10,000 tests per day the hospital needs the capabilities to process huge volumes of data and present personalized information and recommendations directly to the patient. In turn, healthcare experts rely on real-time information to deliver the best patient care, which means systems must be available at all times. In meeting these challenges, it became clear that moving to a single, converged platform would help Bumrungrad International Hospital simplify administration, coordinate and manage patient data, and speed information delivery to clinicians, doctors, and patients.