• Comprehensive support for complex IT environments.

      The enterprise landscape is changing rapidly, and the pressure to introduce new technologies into your organization while efficiently maintaining existing servers, storage and networking has never been greater. Big Data, virtualization, application modernization, modular infrastructure and cloud computing can result in substantial benefits, but they require an even higher level of expertise. A complex environment means complex processes – and more potential problems. The more you depend on technology, the more important it is to have the right IT support.

    • Key Benefits

      • Flexibility to choose support based on criticality of specific systems and the complexity of your environment
      • A central point of accountability for all your hardware and software issues
      • Cross-domain experience that goes beyond a single piece of hardware
      • Predictive, automated tools and innovative technology
      • Consistent experience regardless of where you’re located or what language you speak
    • What We Offer Purpose Benefits What You Get

      ProSupport Plus

       

      Download ProSupport Plus for Enterprise datasheet


       

      		 Proactive, predictive and reactive support for systems that look after your business-critical applications and workloads.         

      Adopt complex technologies with confidence by relying on our experts 

       

      Improve IT performance and stability with automated proactive and predictive recommendations

       

      Maximize workload availability with automated support enabled by SupportAssist and Secure Remote Services

      An assigned Service Account Manager who knows your business and your environment

       

      Priority access to specialized support engineers for faster issue diagnosis and resolution

       

      Our recommendations based on analysis of support trends and best practices from across our customer base to reduce support issues and improve performance

      ProSupport

       

      Download ProSupport for Enterprise datasheet

      		 Comprehensive 24x7 predictive and reactive support for hardware and software.

      Maximize productivity by leveraging Dell Technologies skill and scale

       

      Minimize disruptions with around the clock access to highly trained experts

       

      Gain efficiency through a single source for all your support needs.

      24x7 support through phone, chat and online

       

      Collaborative 3rd party support

       

      Optional onsite parts and labor responses

    • 11,000+

      Total certifications held by our Technical Support Engineers

    • Up to

      21%

      Fewer service requests with ProSupport Plus1

    • Up to

      69%

      Faster resolution of any service request1

    • We’ve seen a total transformation when it comes to support services. With ProSupport Plus, issues can be resolved in hours instead of days with standard support.

      ZHANG FEI PENG, DIRECTOR OF OPERATIONS

    • RESOURCES

      Selected for you; valuable resources, insights and information

    •  

      SupportAssist and Secure Remote Services

      Avoid issues and get faster resolution with automated proactive and predictive support.  Leave manual routines behind with remote monitoring, automated issue detection, case creation and remote resolution

      Learn about SupportAssist >
      Learn about Secure Remote Services >

    •  

      TechDirect

      Boost productivity with a flexible self-service portal that enables you to request support, direct deployments and train staff

    •  

      MyService360

      Simplify support with personalized data visualizations for real-time critical events and prescriptive recommendations

    •  

      CloudIQ

      Easily monitor, analyze and troubleshoot your storage environment from anywhere with our free, cloud-based application

    •  

      Clear Price Maintenance Framework for Storage Appliances

      A revolutionary maintenance pricing framework that provides you with predictable maintenance rates

    •  

      ProSupport Enterprise Suite Service Descriptions

      Learn more about what’s included with our industry-leading ProSupport Enterprise Suite of support services

      ProSupport for Enterprise >
      ProSupport Plus for Enterprise >

    • Get the most out of your technology investment with related IT support offers

    •  

      PRODEPLOY ENTERPRISE SUITE

      Accelerate enterprise technology adoption with expert deployment designed for you

    •  

      RESIDENCY SERVICES

      Technology experts backed by Dell EMC

  • Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.

    • 1Based on an August 2020 internal analysis of service requests from August 2019 to August 2020 for Dell EMC storage, data protection and hyper-converged products comparing service requests for connected products with ProSupport Plus for Enterprise vs. products without it. Connectivity is via Secure Remote Services. Actual results may vary.