• Boost your productivity for support and deployment with online self-service for Dell EMC products from TechDirect.

      IDC research has found roughly 80% of IT time is spent on routine operations and support1. Give your team time back in their day to focus on projects that matter most. By setting up your company and technicians in TechDirect, you can flexibly manage your Dell EMC products from a single online portal. From deployment to education and support, TechDirect lets you do more with less effort and faster resolution.

    • TechDirect Key Benefits

      • Open and manage technical support requests
      • Execute online self-service for parts dispatch
      • Direct ProDeploy services to deploy PCs with greater speed and less effort
      • Manage SupportAssist proactive and predictive alerts to help maximize uptime
      • Integrate Dell EMC services functionality into your help desk with TechDirect APIs
    •  

      Purpose

      TechDirect is a self-service portal offering technical support and deployment capabilities for enterprise and client systems. It provides a unified view of all activity.

      • Request technical support
      • Self-dispatch parts  
      • Direct deployments
    •  

      Benefits

      Boost IT productivity for routine activities. Easily configure TechDirect to act as a single hub for multiple users and tasks. Manage deployment certifications in one location.

      • Faster issue resolution
      • Speed up and simplify IT maintenance
      • Streamline ProDeploy Client Suite order execution
    •  

      What You Get

      TechDirect provides centralized management and education for support and deployment across your sites. Get on-demand access to support requests at no additional charge.

      • Create and monitor service requests
      • Submit and manage deployment details
      • Submit and track replacement parts requests

    • Deployment: ProDeploy Client Suite

      Direct your Deployment from TechDirect

      TechDirect lets you manage every detail of your ProDeploy Client Suite deployment projects with an unprecedented level of control, automation and simplicity. In addition, use preconfigure in the TechDirect portal to explore the features of ProDeploy Client Suite with no purchase commitment. IDC research has found ProDeploy Plus can reduce deployment time by up to 56%2.

    • 1.3 million

      Replacement parts dispatched worldwide each year

    • 10,000+

      Companies globally enrolled in TechDirect portal

    • 2,270

      Dell EMC partners support end customers via TechDirect

    • By uploading software images through a portal on Dell’s support resource, TechDirect, we were able to meet our client’s delivery deadline. We deployed 3,870 client devices in under 30 days.

      FEDERICO RAMOS LARIOS, DIRECTOR OF SALES

    • RESOURCES

      Valuable resources, insights and information

    GETTING STARTED
    •  

      Your TechDirect Account

      Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to Dell EMC partners.

    •  

      Resources for TechDirect Users

      Information on online training, FAQs, user guides, Dell EMC certifications and more to you up and running quickly. Questions? Contact us.

    •  

      TechDirect Datasheet

      Learn how the TechDirect portal empowers IT experts via online self-service for technology management, support, deployment and training.

    •  

      Support and Self-Dispatch

      Join a live technical webcast to explore TechDirect with a focus on support and self-dispatch. Offered in 7 languages.

    •  

      TechDirect Overview Video

      Boost your productivity for deploying and managing technology, training staff and supporting end users with the TechDirect portal.

    HOW-TO VIDEOS
    •  

      Support and Self-Dispatch

      Can’t make our live technical TechDirect webcasts? Watch on-demand sessions that focus on support and self-dispatch.

    •  

      SupportAssist Alerts

      With an active service warranty, enjoy centralized management of SupportAssist proactive and predictive alerts in your TechDirect account.

    •  

      ProDeploy Client Suite

      Learn how to input, manage and re-use key deployment details for your orders in TechDirect. Choose from a series of short tutorials.

    •  

      Preconfigure Webinars

      Learn how you can explore ProDeploy Client Suite in TechDirect, build sample orders and request a quote, with no purchase commitment.

    CUSTOMER STORIES
    •  

      Deploy PCs with less effort and greater control with TechDirect

      TechDirect helped GNR Apoyo Estratégico deliver in 30 days instead of 45 by simplifying planning and deployment.

    •  

      Speed up support for Dell EMC database infrastructure with TechDirect

      TechDirect helped Tavant Technologies substantially streamline their support process and cut time to handle support issues by 59%.

    •  

      Slash deployment time with efficient configuration on the TechDirect portal

      TechDirect helped University of Pennsylvania Division of Recreation and Intercollegiate Athletics deploy in a week by creating a highly efficient process.

    • Related Technologies and Services

    •  

      ProDeploy Client Suite

      Get end-to-end PC deployment with comprehensive project planning, knowledge transfer and 30-day post-deployment configuration support.

    •  

      SupportAssist

      Connect to Dell for automated proactive and predictive support.

    •  

      Support and Deployment Technologies

      Automate support and accelerate resolution with secure Dell EMC connectivity technologies. Speed up technology adoption with our deployment technologies.

  • Dell Technologies Advisors are here to help.

    • 1IDC Market Analysis Perspective: WW Software and Hardware Support and Deployment Services, Sept 2018, Doc#US44314218.
      2Based on IDC White Paper commissioned by Dell, “Business Value of Optimized Device Deployment”, July 2018. Results derived from a survey of 500 organizations worldwide. Savings calculated reflect costs associated with IT staff time for deployment-related activities and do not include the list price of ProDeploy Plus. Cost savings in U.S. Dollars. Actual results will vary.