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    • Not all IT organizations are built the same.

      You may be just beginning your IT journey, or maybe you have several large data centers around the globe; either way, you want a services partner that has global capabilities and local expertise. 

      Optional Support Services for Enterprise from Dell Technologies complement the ProSupport Enterprise Suite to provide support proficiencies that are critical for modern data center operations. Whether it’s security and compliance, proactive technical guidance, onsite troubleshooting for remote locations, an inventory of spare parts located inside your data center or even multivendor support, we have the support services you’re looking for.  


    • Key Benefits

      • Customize your support experience to meet your organization’s unique requirements
      • Complement your resources by extending capabilities only where needed
      • Get the most out of your maintenance budget with a tailored package
    • What We Offer

      Purpose

      Benefits

      What You Get

      ProSupport One for Data Center

       

      Datasheet

      Beyond break-fix; helps you achieve optimal outcomes around the globe with predictable costs

      Unified support experience across your data center environment

       

      Improved IT performance and stability

       

      Expedited issue diagnosis and resolution

      An assigned Service Account Manager

       

      Assigned ProSupport One technical support and field engineers

       

      Flexible on-site support and parts options

      Technical Account Manager

       

      Datasheet

      An assigned technical expert, focused on a specific technology, providing proactive guidance and/or reactive support

      Increased ability to free up personnel and focus on your IT transformation

       

      Identification of problem areas before they can impact your business

       

      Personalized support experience

      Regular technical reporting and meetings to review key aspects, best practices and recommendations per operational goals.

       

      Reactive support; Available single point-of-contact for all product-related support issues with access to senior-level technical resources and product engineering.

      Optimize for Storage

       

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      Video

      Learn More

      Ongoing analysis and personalized guidance for Dell EMC Unity XT, PowerStore and SC Series systems

      Maximize storage performance and operational efficiency

       

      Reduced risk of data loss, downtime or business delays

       

      Enhanced management of storage environment

      An assigned Technical Account Manager

       

      Regular meetings and reports

       

      Best practice guidance

      Keep Your Hard Drive for Enterprise

      Keep Your Component for Enterprise

       

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      Retain possession of failed hard drives and components when receiving replacements

      Security of classified, proprietary or sensitive data

       

      Remain in compliance with current data privacy regulations

       

      Complete control so that sensitive data never leaves your control

      Keep Your Hard Drive includes Solid State, Serial ATA and Hard Disk Drives

       

      Keep Your Components includes Dell Technologies storage, server and networking products.

      Onsite Diagnosis Service

       

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      When you do not have the time, expertise of staff to troubleshoot and diagnose technical issues, just call us.  We will dispatch a skilled technician, even to satellite locations and unmanned sites

      Skip phone-based hardware troubleshooting

       

      Save time and resources

       

      Avoid the need to reallocate IT staff to satellite locations or unmanned sites

      Onsite issue diagnosis by a highly trained and certified technician

       

      Firmware and drive updates, if necessary for parts replacement

      Logistics Online Inventory Solution

       

      Datasheet

      Video

      A cloud-based, online web tool that enables data center customers to manage, monitor and automatically replenish a spare parts inventory stored at your location

      Analysis and recommended parts inventory

       

      Custom selection of critical replacement parts stored at your facility

       

      Access to a secure portal to view parts stock and product reference data

      Ongoing recommendations and assistance in installing and stocking onsite parts depot

       

      Immediate access to spare parts

       

      Automatic replenishment of used parts

      Multivendor Support

       

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      Providing support for numerous original equipment manufacturers (OEMs) to help reduce complexity and simplify costs

      Simplify data center operations and save money by streamlining contracts

       

      Faster troubleshooting and resolution for all your data center equipment

       

      Enable your team to focus on transforming your business

      4 hour or next business day parts and labor (after remote diagnosis)

       

      24x7 remote technical support

       

      Available on OEM storage, server and network hardware systems