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  • Managed Workplace Services

    Intel® Xeon® Scalable Processors

    • Managed services optimize the value of your technology investment

      Taking on the IT operations that constrain your ability to innovate for your business, Dell Technologies Services offers end to end capabilities for managed services built on best practices, tools and technologies, and experts who are continually trained as technology evolves – so you get the most out of your IT investment.

      ProManage includes managed services capabilities to keep device health and performance in top shape, respond to end user problems and requests, and monitor your workplace infrastructure, all the while securing data, devices and identities against potential threats. And, we can help you take full advantage of the latest Microsoft 365 collaboration capabilities such as those in Teams.

      Many of the world’s largest enterprises trust Dell Technologies to manage their IT operations, and so can you. We bring expertise in key technologies and the scale required for investments in automation, and we are committed to your success.

    • Dell ProManage Modular Capabilities

    • End user support, how and when they need it.

      SERVICE DESK

      End user support, how and when they need it.

      ProManage service experts become an extension of your IT department, taking care of the day-to-day support tasks.

      • 24x7 remote service desk provides expert help
      • Support available through an online IT service platform
      • Streamlined process resolves hardware and software issues quickly
    • Proactive monitoring, updating and optimizing the end-user environment.

      DEVICE MANAGEMENT WITH MICROSOFT ENDPOINT MANAGER

      Proactive monitoring, updating and optimizing the end-user environment.

      Modern device and security management using Intune through the cloud within Azure.

      • Monitor device health, performance and application usage
      • Management of Windows 10 as a Service updates
      • End user devices are well protected with Microsoft Zero Trust technology
    • Enhance collaboration and productivity with expert Microsoft 365 management and support.

      MANAGED SERVICES FOR MICROSOFT 365

      Enhance collaboration and productivity with expert Microsoft 365 management and support.

      Let us handle monitoring and problem resolution as well as service requests for administrative and workload tasks.

      • Proactive planning, management, monitoring, reporting
      • Microsoft 365 administered to best fit your workplace
      • Have confidence that your data, users and apps are secure
    • Detect, investigate, and respond to advanced threats across your IT environment.

      MANAGED DETECTION AND RESPONSE

      Detect, investigate, and respond to advanced threats across your IT environment.

      Leveraging Secureworks® Taegis™ XDR security analytics platform and our security expertise, we help secure your environment across endpoints, network and cloud.

      • 24x7 advanced threat detection and investigations
      • Threat response actions performed by certified security experts
      • Continuously updated threat intelligence helps you stay ahead of new threats
    • Ensure high availability and performance for your server, storage and network resources.

      MANAGED SERVICES FOR NETWORK AND INFRASTRUCTURE

      Ensure high availability and performance for your server, storage and network resources.

      We handle day-to-day management and keep you informed about issues, activity and performance.

      • Comprehensive set of monitoring & alerting services
      • Device configuration management and changes
      • Dashboard displays ticket volumes, critical outages, SLA attainment, more

    • Additional Managed Services Solutions

    • Provide end users 24x7 support and keep their devices running at optimal performance.

      PROMANAGE FOR END USERS

      Provide end users 24x7 support and keep their devices running at optimal performance.

      An integrated solution that includes a remote service desk along with device management with VMware Workspace ONE.

      • 24x7 remote service desk provides hardware and software support for end users
      • Automated monitoring and proactive management of multi-vendor systems
      • Multiple layers of protection that help defend against security risks
    • Inspire employees with the technology they want and the support they need when they need it.

      CLIENT MANAGED SERVICES

      Inspire employees with the technology they want and the support they need when they need it.

      Tailored end-to-end lifecycle management and end user solutions that enrich the technology experience and maximize technology value.

      • A modern end user experience on any device, anytime, anywhere
      • Lifecycle depot services for Dell and other hardware providers
      • Decades of experience in end user support and lifecycle services