Technology innovation and disruption must benefit all customers
What happens when a large scale business in an industry that is transforming at lightning speed has an unsolvable problem? It's the spark for innovation and disruption. It's time for close collaboration between the business and the IT provider. Innovation and disruption don't just happen, they are the results of being prepared, tapping into cutting edge research, being future focused, having broad based and specific knowledge of the tech landscape and looking inside and outside a particular industry to find solutions. Sometimes solutions will come from the most unexpected places. What's critical, is that the resulting innovation benefit all customers, whether they are at the bleeding edge of technology, large, small, or don't care about technology and just want to give their customers the very best experience with their product. You should expect your IT provider to do that for you so that you can do what you do faster, better and more economically and pass the benefits on to your own customers. Sitting still is not an option.