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RESEARCH
Measuring digital transformation progress around the world
The pandemic forced business to digitally transform, over the past few months, in ways that would normally have taken years to accomplish. Have they transformed fast enough? To find out, we’ve explored the status of digital transformation around the globe.
Digital Transformation Index 2020
Digital Transformation Index 2020

Digital transformation has become an imperative for all organizations

The Dell Technologies Digital Transformation Index analyzes organizations’ efforts to overcome recent unprecedented disruption. We surveyed 4,300 business leaders from around the globe. Check out the highlight video.
Read the Executive Summary

Businesses are transforming digitally, at speed, to survive

The Digital Transformation Index shows an increase in Digital Leaders and Digital Adopters as well as a significant decline in Digital Followers.

Global Results

KEY FINDINGS Organizations have accelerated during these unusual times

Businesses have shifted their digital transformation into high gear. However, 48% fear their teams are at risk of burn-out from trying to adapt their IT strategy in these abnormal times.

80% of businesses fast-tracked at least some digital transformation programs in 2020


Top 3 successful acceleration programs
  1. Strengthened cybersecurity
  2. Empowered remote work capabilities
  3. Reinvented digital experiences for customers & employees
 

There are persistent barriers to digital transformation in the data decade

The pandemic may have catalyzed digital transformation across the globe, but continuous digital transformation is not easy: 94% of businesses are facing entrenched barriers to transformation.

1

Data privacy and security

2

Lack of budget and resources

3

Unable to extract valuable insights from data and/or information overload

Transform in a hyper-digital world

Advanced technology plays a vital role helping companies adapt quickly, stay agile and serve their customer base in an increasingly digital world. Organizations are transforming the way they consume and deploy software infrastructure and applications much faster. Here are a few more trends we’re seeing:

89%

say the pandemic has shown the need for more agile/scalable IT to allow for contingencies

79%

are reinventing their business model

74%

are investing in on-demand digital services

"We’ve been given a glimpse of the future, and the organizations that are accelerating their digital transformation now will be poised for success in the Data Era that is unfolding before our eyes."

Michael Dell, Chairman and CEO, Dell Technologies

Be ready for whatever comes next

Businesses are making huge progress along their journey to their digital future, but challenges remain, and the next disruption could be around the corner. Dell Technologies can help with world class, end-to-end services and solutions that span the cloud, data center and the Edge. Find out what’s possible.
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The Digital Transformation Index was also conducted in 2016 and 2018. You can access these earlier studies here:

2016 Resources

Read 2016 Executive Summary -> View 2016 Full Findings ->

2018 Resources

Read 2018 Executive Summary -> View 2018 Full Findings ->