Your score in the People category falls into Stage 1. Your new customers prefer not to engage with you this way, so you missing an opportunity to attract and retain them. You need a customer engagement strategy ASAP. You might also consider hiring in some millenials to supplement your tallent pool.
Your score in the Business category falls into Stage 1. Identify and document your key content use cases and the main processes that support them. Once you have done that, then the next step is to do an implementation at the department level.
Your score in the IT category falls into Stage 1. Your technology stack needs some work to support the business needs and the needs of your newest customers. Work with your business counterparts and build out your next generation IT stack.
Congratulations on completing the survey. It looks like we can definitely help you on your Digital Transformation journey. Download the whitepaper to learn more.