• Why effective data capture depends on open systems


    If organizations want greater agility, in order to respond to changing customer preferences and shifts in business models, the starting point is a truly open platform.

    Bob Larrivee, Vice President of Market Intelligence at AIIM, explains the growing requirement to capture data at different customer touchpoints—and why open capture platforms are an essential component of an effective data capture strategy.

  • The importance of open platforms in data capture

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