Company Updates

XPS Notebook Updates (XPS 12, XPS 13 and XPS 15)

By   |  

At Dell, our customers drive our innovation, and your feedback is integral in this process. It’s also integral to giving you the very best service and support experience we can.

Recently, some XPS 15 customers brought to our attention that you were experiencing difficulties with the machine after installing the latest BIOS and drivers update. We are aware and apologize that this has caused undue time and frustration.

We’re pleased to inform all XPS 15 customers that we’ve identified solutions for many of these reported issues. Updating the BIOS and drivers will resolve most of the reported issues.

We posted the updated drivers and BIOS to Dell.com/Support and are adding these updates to the factory installed image for all new shipments from Dell’s factories. BIOS and driver updates can be performed by clicking on the “Download File” links on Dell.com/Support, then clicking on the button to run the file once it has finished downloading. We’ve highlighted some of the more significant updates below.

We genuinely appreciate your feedback and thank you for speaking up. We are constantly making improvements to our products by refining the BIOS and drivers, so be sure to regularly check for the latest updates to BIOS, drivers and more on Dell.com/Support.

As always, we ask that any customers still experiencing trouble to please reach out to our renowned customer support team at Dell.com/Support, or if you’re on Twitter, @DellCares. Because those teams are available 24/7, both of will result in a faster response than commenting here on Direct2Dell.

Enhancements to XPS 15 BIOS:

There are several enhancements to BIOS since we first launched XPS 15, including:

  • Battery Life improvement – By allowing the SSD to go to a lower power mode in light to moderate workload situations, significant battery life improvements can be seen
  • No Boot Device found – addresses an issue where the Solid State Drive may not be recognized when booting up the system
  • BSOD – addresses an issue with the Intel 6th Generation processors that can result in a BSOD
  • Slow Processor performance – addresses an issue where the processor becomes throttled and doesn’t return to full speed

Enhancements to XPS 15 Drivers and Software:

  • Audio Driver – addresses an issue where some audio distortion may occur in some situations
  • Video Driver – addresses a graphics driver issue which can result in the screen briefly going blank and a message that the driver crashed
  • Wireless LAN – an update improves the wireless throughput performance
  • Dell Premier Color Application – an update eliminates an issue where the application may take an excessive amount of time to finish loading

About the Author: Laura Pevehouse

Laura Pevehouse was profiled as one of five “social media mavens” in the March 2009 issue of Austin Woman Magazine and named an AdWeek’s TweetFreak Five to Follow. She has been part of the Dell organization for more than 15 years in various corporate communications, employee communications, public relations, community affairs, marketing, branding, social media and online communication roles. From 2014-2018, Laura was Chief Blogger/Editor-in-Chief for Direct2DellEMC and Direct2Dell, Dell’s official corporate blog that she help launch in 2007. She is now a member of the Dell Technologies Chairman Communications team. Earlier in her Dell career she focused on Global Commercial Channels and US Small and Medium Business public relations as part of the Global Communications team. Prior to that, she was responsible for global strategy in social media and community management, as well as marcom landing pages, as a member of Dell’s Global SMB Marketing, Brand and Creative team. When she was part of Dell’s Global Online group, Laura provided internal consulting that integrated online and social media opportunities with a focus on Corporate Communications and Investor Relations. She managed the home page of Dell.com, one of the top 500 global web sites in Alexa traffic rank, and first brought web feeds and podcasts to the ecommerce site. In her spare time she led Dell into the metaverse with the creation of Dell Island in the virtual world Second Life. Laura has earned the designation of Accredited Business Communicator from the International Association of Business Communicators, and received her Bachelor of Arts in Journalism from Louisiana State University. Before joining Dell Financial Services in 2000, she worked at the Texas Workforce Commission and PepsiCo Food Systems Worldwide.