In my last post, I talked about our plans to connect with customers at EMC World. For those who were not able to attend in person, this video takes you on a tour of our booth so you can see firsthand what was shared with EMC World attendees.
In the spirit of this year’s theme, Redefine.Next, we provided insight into our top priorities and how they are enhancing your future customer service experience. Take a look and see how we are helping customers to:
- Get empowered with new Online Support capabilities,
- Get connected with EMC Secure Remote Services, and
- Get ready for exciting new predictive and proactive service capabilities that will revolutionize the way we provide service to our customers.
In my next post, I will be joined by Chris Scollo and we will share more about the exciting work we are doing to transform the service experience for our customers.