VSPEX Turns Two, Gets Simplified Support

Two years ago we announced VSPEX. Wow, has this baby grown up fast! Today there are over 1,700 VSPEX authorized partners who have sold VSPEX cloud computing solutions in over 45 different countries. Not bad for a two-year-old.

But even this overachieving young one needs adult supervision. The new EMC VSPEX Support team is exactly that.  But before we dig into what’s new …

Customers love the simplicity and flexibility of VSPEX cloud services and solutions. That’s why they’ve  taken VSPEX from 0 to 45% market share and industry leadership (according to Gartner) in a relative blink. In fact, VSPEX has grown a tremendous 471% year over year in 2013!

Our partners also love VSPEX, and many have adopted VSPEX as their preferred converged infrastructure solution. In a recent survey conducted by the Temkin Group (for EMC) we asked mid-market and SMB reseller partners which converged solution they felt added the most value to their business. VSPEX won by a landslide over these competitive offerings below:

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One partner who has used VSPEX to add value is Synapse 360, a UK reseller who designed a VSPEX solution for accountancy solution provider Danbro. VSPEX helped the company meet their growth targets and backup windows – check out the full story below.

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Our philosophy is to give partners the ability to add value to their own business with VSPEX, and now we have created a new program offering to make VSPEX even more valuable to our partners and customers.

Even in a converged infrastructure environment, IT isn’t always easy. When something goes wrong, customers want to know who to call, and they want to be confident that the problem will be resolved as quickly (and painlessly) as possible.

If they ever run into a problem with a VSPEX solution, they just call EMC. We take it from there. It’s that simple. No matter what the problem, our team of specially-trained VSPEX support experts work to diagnose the issue and find a resolution.

EMC offers our customers and channel partners this type of service thanks to our newly created VSPEX Support Team, as well as the cooperative support agreements we have with every vendor that is part of the VSPEX ecosystem.

The VSPEX Support Team is trained to quickly diagnose and resolve issues in multi-vendor solution environments. These experts take the first call for support, troubleshoot the issue, and orchestrate product experts as necessary to fix the problem.

If the issue stems from another vendor’s product, we leverage our cooperative support agreements to engage that vendor in the support call. EMC owns the call from start to finish – no hand-offs to other vendors, and no guesswork or finger pointing when it comes to diagnosing the issue. We make the entire support experience simple.

Join us at EMC World May 5-8th to celebrate VSPEX 2nd birthday and our new support offering.

Chad Dunn headshot

About the Author: Chad Dunn

Chad Dunn is a 14-year-plus veteran of EMC and Dell Technologies.  He currently leads the Product Management organization for the multi-billion dollar Hyperconverged and Converged Infrastructure and software defined storage portfolio for Dell Technologies.  Prior to this role, Chad built and led the Product Management team that created VxRail, Dell’s flagship HCI product now recognized as number one in this rapidly growing market.  Prior to his work in Hyperconverged Infrastructure, he created and led the EMC VSPEX reference architecture program that generated over $2B in incremental revenue for EMC and its partners. Before VSPEX, Chad worked in the Emerging Technologies group within EMC and is a veteran of a number of start-up companies in the Boston area.