Can you imagine success in today’s business world without e-commerce? It would be like imagining a great summer holiday where there was no sunshine. It just wouldn’t be possible. Of course, companies in the travel industry understand the importance of e-commerce better than most. In recent years, many firms in this space have spent more time and effort developing their online presence and customer management systems than on extending their visibility in the high street.
Yet, while the internet and IT have offered new riches, they’ve also brought new responsibilities – particularly around security. Stewart Travel, based in the United Kingdom, is a great example of a company that took this on-board and invested in the security of its systems. But then the day came when it had to prove to its bank how secure all this technology was or face a discretionary monthly charge.
The company worked with Dell SecureWorks to help it liaise with the bank and demonstrate its compliance to the regulations, called Payment Card Industry (PCI) Security Standards. When you ask Roddie McPhee, General Manager at Stewart Travel about his experience of working with Dell SecureWorks, he summarises it in a couple of words: peace of mind. The most important thing for Roddie was that Dell SecureWorks handled everything from liaising with the bank, to performing a gap analysis and developing a remediation plan for his security systems. Roddie and his colleagues could get on with their work without worrying about the compliance process in any way.
The result of this engagement was proof enough of what great service delivery can mean to a business. With the assistance of Dell SecureWorks, Stewart Travel was quickly put on course for meeting PCI compliance. The company is now planning for continued growth and a bright future safe in the knowledge that e-commerce will remain at the heart of its business.
Read more about the Stewart Travel story.