They Got a New Venue 11 Pro. Why Didn’t I?

We recently reached out proactively to some Dell customers to replace their Dell Venue 11 Pro tablets, Dell Tablet Dock and Dell Active Stylus. These customers were experiencing some issues related to responsiveness and touchscreen performance. Due to our direct customer engagement, we were able to identify the affected customers and reach out to them directly.

Word about this proactive replacement has gotten around and we’re getting questions from other Venue 11 Pro customers.  “What do I need to do? Am I getting a new unit too? What about the other Dell tablets?”

We want to assure all of our tablet customers that the issues were isolated to models 7130 and 7139 of the Venue 11 Pro tablet shipped before March 1, 2014. We have reached out to all affected customers already, so if you haven’t heard from us, you don’t need to do anything.

Dell engineers have identified the root cause and resolved these issues. We have taken measures to extensively test the new units in the factory, and customers can feel confident in the performance of all devices purchased today.

For any customers who are experiencing issues, contact Dell technical support or your Dell account representative for diagnosis and resolution. This will be faster than commenting below asking for assistance. We require personal information from you that is best not left out in the open.  As mentioned before, the issues cited above affected a very small amount of customers, so chances are, any issues that you are experiencing may be unrelated or resolved with a software update. 

Mobile Devices Support:

In the US: 1-800-308-3355 (24/7)

Online: http://www.dell.com/support/incidents/us/en/19/Phone/HomeContact/s/n

For any other technical issues:

Please use our standard tech support process so that you are routed to the right group. Further information can be found on the support page on Dell.com.

How can you find your system model number?  Follow these steps:

  1. From Windows desktop, slide your finger from the right and click on Settings.
  2. Select Control Panel
  3. Select System and Security, and then System
  4. Model number should appear: Venue 11 Pro (model number)

About the Author: Laura Pevehouse

Laura Pevehouse was profiled as one of five “social media mavens” in the March 2009 issue of Austin Woman Magazine and named an AdWeek’s TweetFreak Five to Follow. She has been part of the Dell organization for more than 15 years in various corporate communications, employee communications, public relations, community affairs, marketing, branding, social media and online communication roles. From 2014-2018, Laura was Chief Blogger/Editor-in-Chief for Direct2DellEMC and Direct2Dell, Dell’s official corporate blog that she help launch in 2007. She is now a member of the Dell Technologies Chairman Communications team. Earlier in her Dell career she focused on Global Commercial Channels and US Small and Medium Business public relations as part of the Global Communications team. Prior to that, she was responsible for global strategy in social media and community management, as well as marcom landing pages, as a member of Dell’s Global SMB Marketing, Brand and Creative team. When she was part of Dell’s Global Online group, Laura provided internal consulting that integrated online and social media opportunities with a focus on Corporate Communications and Investor Relations. She managed the home page of Dell.com, one of the top 500 global web sites in Alexa traffic rank, and first brought web feeds and podcasts to the ecommerce site. In her spare time she led Dell into the metaverse with the creation of Dell Island in the virtual world Second Life. Laura has earned the designation of Accredited Business Communicator from the International Association of Business Communicators, and received her Bachelor of Arts in Journalism from Louisiana State University. Before joining Dell Financial Services in 2000, she worked at the Texas Workforce Commission and PepsiCo Food Systems Worldwide.
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