The New Way to Manage Service Requests

Managing Service Requests is an essential part of a support professional’s day. At EMC, we strive to make this as easy and efficient as possible for everyone who takes part.

Right now, managing SR’s can be accomplished from the Support Service Center, as well as with the Support Mobile app for iPhone and Android phones. Many of you have expressed a need for a similar experience on a tablet – so we’ve created a new support experience within EMC MOBILE for iPad and Android devices – catered to the tablet screen size.

supportview1.PNG.png*All information captured in the above screen is test data, and does not reflect current or past Service Requests



The experience will be a part of the next EMC MOBILE release – slated for early December, so stay tuned! To get a look at the new features ahead of release date, join the EMC Mobile Apps Beta Program.

Of course, you can also check out EMC MOBILE’s current features (Support Forums, Technical Documentation, and the latest EMC News), available now on iTunes and Google Play.

Feedback from users is always welcome, good or bad! You can also contact the team via

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Jillian Loring


Follow us @EMCSupport

About the Author: Jillian Loring

I have been with EMC for about 3 years, focused in the mobile space for two. Currently, I manage marketing and some management activities for EMC MOBILE, working with both internal and external users to improve upon and further develop the app as a strategic tool for technical practitioners.