Online Support’s New Attachments Management Solution

I’m excited to announce a great new feature now available on EMC’s Online Support site: Attachments Management. As part of our ongoing investment in improving the service delivery experience for our customers, we have recently launched upgraded functionality on our Online Support site that has vastly improved your ability to upload, download and manage attachments when creating or updating your Service Requests online. This new solution removes limits on attachment file size, allows multiple files to be uploaded simultaneously, and speeds up the overall process of attaching files to your Service Requests.

What does this mean for you?

Several improvements will benefit you while managing attachments on your Service Requests:

  • No more file transfer size limits, using Java or any HTML5 browser (see list, below*)
  • When opening a new Service Request, concurrently upload as many attachments as you wish, using Java or any HTLM5 browser
  • When uploading or downloading, you may pause, resume, or cancel
  • Files being transferred will resume automatically if your connection is lost and then re-established

If you want to add attachments when you create a Service Request, click on Attach File.

attachment click1.jpg

A pop-up window allows you to manage your attachments. If you are using a compatible version of Java, the pop-up will look like the image below:

attachments popup.jpg

The pop-up in a HTML5 browser will look like the image below:


What do you need to know?

The following browser tips can help ensure you make the most of this new feature:

  • *Java version 1.7 and above is supported by the Attachments Management feature. While all browsers work with the new application, the improvements require HTML5. Use one of these browsers for best performance with attachments:    

    • IE10
    • IE11
    • Chrome
    • Firefox
    • Opera12
    • Safari6

Where can you find more information?

For additional information, please view the Online Support Help or post your questions and comments below, and we’ll get back to you with more information. We value your feedback, so tell us what you think!

Zaheer Sheikh

Consultant Program Manager

Follow @EMCsupport on Twitter!

About the Author: Zaheer Sheikh