Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to share some new customer service resources with you – as well as provide you with a list of helpful links for some of our most-used online support tools.
Connect with Customer Service Community
This new community is your central location for news and updates on EMC Customer Service capabilities and helpful resources to help you get the most out of your service experience. Follow this space on the EMC Community Network (ECN) by clicking the ‘Follow’ button on the top right, and receive automatic notifications when new content is posted, including Quick Bytes video updates, spotlights on featured services, and monthly tips and tricks.
Ask the Expert Events
These ongoing, virtual Q&A events are hosted year-round on the ECN in multiple languages, and cover a broad spectrum of topics on all EMC products. Get real-time access to our top product experts, post your questions, and get answers via community discussions and live tweet chat sessions. Follow @EMCSupport to register for events and visit the upcoming calendar to see what’s coming up soon.
EMC Support on Twitter
If social media is your preferred customer service channel, stay informed and follow us @EMCSupport on Twitter for daily technical product tips and news, invitations to Ask the Expert events, the latest downloads and user guides, and easy access to EMC’s best customer service tools and resources. Tweet us with your questions and we’ll get you the help you need.
EMC Support on YouTube
Our new YouTube Playlist launched only a few months ago and already hosts over 180 videos, including product/feature demonstrations, how-to’s, and troubleshooting guides on a wide variety of EMC products. Subscribe to the EMC YouTube Channel and receive email notifications whenever we post a new support video.
Support Community Blog
This popular blog space features posts from our team of global customer service bloggers, and highlights new customer service programs and resources, Online Support Site features and new releases, what’s new for EMC’s support communities, and much more. Read about topics ranging from Remote Proactive Services to How to Open a Service Request, and get access to the best in EMC customer service.
Support Quick Links:
- EMC Online Support Site
- EMC Community Network
- Live Chat Support
- Manage Your Service Requests
- Manage Licensing and Usage
Our global team is dedicated to providing you with the product support you need, when you need it, in the channel of your choice. If we can improve your customer service experience in any way, please provide us with your feedback and comments below, and let us know how we can serve you better!
Holly Anderson
EMC Social Support Strategy
Follow Us @EMCSupport
