A Message To Customers: CX Day 2016

At Dell Technologies, we have an unwavering focus on putting our customers first. The reality is that you—our customers—have always been the driving force behind everything we do. Our leadership team values just as highly what our customers and team members feel as what financial and market share metrics show.

And today, as we celebrate the industry-wide Customer Experience Day (CX Day), I am especially humbled to extend a personal video message to you—our valued customers.

As a new company, we open a new chapter and you can expect a new experience—driven by a single commitment: the relentless pursuit of your success. Thank you for putting your trust in us. The best is yet to come.

And if you feel so inclined, please join me at Dell’s live CX Day virtual event today at 2 pm EST to hear from our customers and leaders and learn more about our CX strategy and customer-centric innovations. I also hope you will share why you are passionate about your customers using #CXDay on Twitter.

About the Author: Karen Quintos

Karen Quintos is Dell’s first Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about and that matter to our customers and team members around the world. Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions. Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University. She is on the board of Lennox International and Susan G. Komen for the Cure. She is also on the board of Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award. Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.