Because we are committed to proactively notify customers of important product quality information, I wanted to let Direct2Dell readers know that we have recently noticed that select customers who purchased a Dell 24-45W AC Adapter with 3-Position “Duckhead” Connector (pictured here) may experience mechanical issues with the connector.
We are directly reaching out to customers in the education sector, where these connectors were primarily purchased, asking them to discontinue use of the 3-Position “Duckhead” Connector and use a standard power cord to connect the AC adapter to the power outlet. We have also asked that they either return the used product to Dell or dispose of it responsibly. For more details on responsible disposal, visit our recycling website: www.dell.com/recycling
Any customers who have this specific connector may continue to use the 3-Position “Duckhead” Connector as intended, or if concerned, may contact Tech Support for additional information.
Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. These are faster options than commenting on this blog post, as Dell Support hours of operation are broader than my own. To contact us for technical support or customer service issues:
- Go to www.dell.com/support
- Select your support category
- Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page
- Select the appropriate service or support link based on your need
Dell is committed to providing our customers with greater information to enhance your experience with Dell systems. Our direct relationship with education sector customers has enabled us to quickly identify this issue and provide you with the latest update to resolve it.