A
year ago we held our very first Customer Advisory Panel event here at our headquarters in Austin.
Since then the #DellCAP program has expanded to a global audience with events in China,
Germany and Canada
this October. The #DellCAP program brings
together social media savvy current and past customers, industry leaders and
Dell executives for candid conversations around all areas of our business
ranging from product quality to service and support to
sustainability
practices. Tomorrow we’re so excited to reunite a number of the customers from our first session to discuss
the progress we’ve made over the past year, share improvements and
continue the conversations.
We
want to open up the conversation to you all as well, so this year we’ll be live
streaming. Join us at http://yayastream.com/dell-cap
or submit your questions and comments on Twitter using the #DellCAP
hashtag.
Below
is the full agenda for tomorrow (all times below are Central Time):
9:00am
– 10:00am Introductions with Dell’s Michelle Brigman and
moderator, Mack Collier
10:00am
– 10:30am Business transformation & the power to do more
campaign with Dell’s Mary Ellen Dugan
10:30am
– 11:00am Product development improvements with
Dell’s Brian Pitstick
11:00am
– 2:00pm Travel to Dell HQ for
tour of Social
Media Listening Command Center
2:00pm
– 3:00pm Customer
experience and support conversation with Dell’s Heath Johnson and Jason Duty
3:00pm
– 3:30pm Dell.com
update with Dell’s Matt Urbanic
3:30pm
– 4:30pm Final Remarks
and Open Discussion on #DellCAP program
Tonight
we’ll also be sponsoring our moderator @MackCollier’s LIVE #Blogchat discussion from 6-8pm
CST. The topic will be How Blogs Can Be Used as a
Customer Service Tools. We'll talk about the ways that customers can connect
with companies via blogs, and also how companies can provide service to their
customers via blogs.