Managing enterprise IT environments can be complicated. And let’s face it, most of our customers are managing hundreds, even thousands, of complex systems. At Dell EMC, our goal is to deliver uncompromised support backed by automated, proactive and predictive technology for those complex systems. You may have heard about the recent unification of our services portfolio under the ProSupport Enterprise Suite. This exciting step forward in Dell EMC’s services transformation means that enterprise customers now have more options when choosing the right level of ProSupport for their new product purchases. We know that as your data center makeup changes and grows, so can that complexity. And understanding the level of support you have for each individual product in your data center is key to your success. That’s why Dell EMC, in alignment with our ProSupport Enterprise unification, is taking the guesswork out of your support experience and making your product service plan levels more visible throughout MyService360TM and Online Support (support.emc.com).
Where can you learn your product’s service plan level you might ask? In three key areas:
Install Base Overview Section within MyService360 – Visit the grid view within this section to review your service plan levels for your entire Install Base in one aggregated view for your enterprise.
Contract Inventory List within MyService360 – Review your service plan levels within the context of your service plan levels as you plan and prioritize renewals.
Support by Product ID Page – As you view details for individual products in Online Support (support.emc.com), click on the contract status to review your service plan level for that specific product. Detailed descriptions of ProSupport Enterprise options can be accessed from the ‘Actions’ menu.
Please know that your current and renewed service plan levels on legacy EMC products will continue as Basic, Enhanced or Premium. As you purchase new Dell EMC products, you will be able to identify your ProSupport product coverage.
To learn more about the ProSupport Enterprise Suite unification, read the Direct2DellEMC blog: Our Services Journey and Our promise. Review the Dell EMC Product Warranty and Maintenance Table for a detailed understanding of the support options we offer by product family.
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