The holidays are a high-energy time here at Dell. We know that a lot of our customers place orders are that are expected to arrive by a specific date. Unfortunately, sometimes an unforeseen issue arises that may impact an order. Our job then is to find the quickest way to resolve the issue while being as transparent as possible with the customer.
An example of this recently impacted some of our Inspiron Zino HD customers who received an e-mail from Dell that advised them of a revised shipping date for their orders. We came across a back-end issue and decided the best and quickest way to get the orders moving again was to cancel and then re-enter them. Couple this with the sheer popularity of the Zino, and unfortunately, the result is a later estimate shipping date. To help compensate for the delayed shipping dates due to orders we had to cancel and re-enter, we’ve added next business day shipping to those affected orders. We understand that many of these orders were placed with holidays in mind and are doing everything we can to get these systems on their way as quickly as possible.