Our Services team is dedicated to making your customer support experience the best it can be.
With COVID-19 disrupting our world, we know your needs are changing. We are committed to getting to know you and we are listening. Want to tell us how we can improve your online support experience? Stressing over finding the driver or driver update you are looking for? We have a simple, direct way for you to reach out to us so we can ensure we are meeting both your services needs and your product needs.
Introducing the new Dell Technologies Services Neighborhood – a mobile chat community where you can share your feedback with us through video, audio, photos and messaging. Your ideas and advice are very valuable to us and can help shape how we envision the future of Services and Support for Dell Technologies.
Join the Dell Technologies Services Neighborhood and help us turn your opinions and expertise into actionable improvements. How does it work? Designed with your preferences in mind, you will receive SMS Push notifications that make it easy for you to complete chats via text. Prefer to use a laptop? No problem at all. Neighborhood chats are also web accessible. Another neat aspect of this new community is that after chatting with us for only a few minutes, you could be eligible to win prizes for your participation.
Watch this video invite and complete the chat survey to start sharing your thoughts and ideas about how we can optimize your services and product experience. We hope to see you around the Neighborhood soon.