Have you Checked out ESRS Lately?

I’m pleased to announce the March 9 release of EMC Secure Remote Services (ESRS) version 3.04.

For those of you who aren’t familiar with ESRS, please take a moment to review this new three-minute demo that discusses the features and benefits of ESRS, and explains why ESRS is more than just your average remote support tool. Click the image below to launch the demo:


In my September 2014 blog, Here Comes the EMC Secure Remote Services (ESRS) "Virtual Edition," I highlighted some of the cool new capabilities of ESRS. With this latest release, we’ve got an even more compelling story to tell. Highlights include…

  • Customer installation – Follow three simple steps to connect with EMC Customer Service and begin your proactive services journey:

    1. Prepare your environment
    2. Download ESRS (and the optional ESRS Policy Manager) from the ESRS downloads page on EMC Online Support
    3. Install and configure
  • Simplified upgrade process – The ESRS interface will notify you when a code upgrade is available, and you now have the ability to automate the upgrade process.
  • Usage Intelligence – Enables the seamless collection, aggregation and analysis of usage and entitlement data across EMC software products.
  • New product support – ESRS is now compatible with the recently launched VSPEX BLUE appliances.

To find out more about the customer-installation process, please take a moment to review our brief Getting Started with Customer-Installable ESRS video, available within the ESRS Support Community Forum.

Please feel free to post any thoughts or questions below.

Ben Chused

EMC Customer Service Marketing Manager

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About the Author: Ben Chused