Susan Cramm at Harvard Business Publishing has a post "8 Things We Hate About IT" that is now up on BusinessWeek.
She lays out the complaints that spawn such revulsion in management and end users. IT is too bureaucratic, too busy, too expensive and too far behind the technology curve. The last point is ironic – no?
Her next post is supposed to be the IT department's response to the charges.
Let's help her out – anyone care to lead for the defense?
"I am outraged!" – Jackie Chiles