Flaming Notebook

Beyond
what you’ve seen in the blogosphere, there is no update on the now infamous “flaming
notebook” from Osaka
.  We replaced the customer’s computer and are
still investigating the cause.  We think it was a fault in a lithium ion battery
cell
.

Update (8-14): Alex Gruzen just published a post that outlines the details of our battery recall program.

Dell’s
engineering teams are working with the Consumer Product Safety Commission and a
third-party failure analysis lab to determine the root cause of this failure
and to ensure we take all appropriate measures to help prevent a
recurrence.  By the way, lithium ion batteries are used in billions of
notebooks, mp3 players, PDAs and cell phones these days.