We announced last week that we are expanding our investment in Solution Centers this year. We are currently adding incremental infrastructure and enhancing our customer engagement capabilities for our existing centers in Austin, Frankfurt, Limerick and Tokyo, as well as building a number of new centers in some key global locations (see map outline below).
At our Solution Centers we support customers with technical briefings, architectural design sessions and proof of concepts and also work on solution integration & validation and ISV certification. We are focused on vertical and customer use-cases, to help our customers experience how our solutions can meet their specific requirements.
Our Solution Centers are built and run on Dell’s platforms, representing a “living lab” to showcase real-world application of our technologies and capabilities. We also have dedicated experts in our centers to work with our customers and share best practices and knowledge. This infrastructure and expertise allows our customer’s to prove out and optimize their architectures on Dell infrastructure, before moving into a production internal or cloud delivered environment.
Why use a Solution Center?
With our labs, people and infrastructure we are able to provide a complete experience to our customers, who can now come into our labs to talk to the experts, understand our technologies, and get hands-on experience with our solutions. And through a remote infrastructure, our customers can engage through the cloud, ensuring easy and flexible access, enabling virtual access and for our global customers to link multiple locations into the capabilities we offer.
The big benefit of a Solution Center visit is to build belief and reduce risk around deployment of new solutions within an organization. We offer customers the ability to run their own use-cases on Dell solutions in a Proof of Concept environment, so that they have the validation and proof points that they need, as well as the understanding of how Dell will carry the project through to implementation and support.
Amongst the many solutions we support, customers can experience the solutions we have just launched such as Dell Desktop Virtualization Solutions and Email and File Archive. We have the in-house expertise to demonstrate these solutions and to guide customers along the path to rolling out their own solutions.
We’ll keep you posted as we launch our centers, check back for further updates next month! And if you are a customer who could benefit from a Solution Center engagement, please contact your Dell account team for further information.