End User Computing Speeds Service Delivery for Health Care Providers

You’ve probably seen the recent announcement from EMC on the Federation End User Computing solution. It’s another in a series of solutions, like the Federation Enterprise Hybrid Cloud, that eliminates many of the obstacles to adopting new technologies by speeding implementation and simplifying support. It also solves one of the big issues that has plagued many people when they first tried VDI – a slow user experience.

Consider health care providers, where user flexibility and mobility is a way of life. Their users need immediate, secure, and constant access to their applications, from any device, at any time. Imagine a doctor in an emergency room trying to treat a patient. Without instant access to a patient’s medical records and history, there could be dire consequences.

eHealth Saskatchewan is a managed service provider to the entire province of Saskatchewan, Canada. Their coverage spans over one million people and is comprised of 13 different health regions. They provide doctors and nurses with access to all of their patient’s records, including medical history, birth/death certificates, immunization records, and diagnostic imaging. They depend on immediate, secure access to applications and data at any time from any device. At any point, if their technology fails, a physician may have to stop treatment. Whether that’s a scheduled surgery or an emergency room treatment, the availability of systems 24/7, 365 days a year is an absolute core requirement.

As eHealth began planning the opening of a hospital in September of this year, they turned to EMC and the Federation to design and implement an end user computing solution on a hybrid cloud to support the 6,000 simultaneous users that will be employed at the new facility. eHealth had projected that if they had used their own resources to implement a new end-user computing environment in their new facility, it would take 18 to 24 months to complete vs. the few weeks it will take for EMC to implement the new Federation End User Computing solution.

“The cloud environment allows us to grow what is essentially a private cloud for the health care environment within the province. The federation end user computing solution will allow us to standardize, allow consistent delivery, and allow consistent experience to those end users who are the medical practitioners within the province providing service directly to patients.”

                     –  ehealth Saskatchewan

With the solution, eHealth’s administrators will be able to manage desktop sessions, create new desktop pools from templates, recycle desktops, or delegate provisioning to end-users, all in one click. It also provides them with tools to help monitor end-user experience performance so that they can meet service-level agreements. These tools identify and analyze user trends, ensure consistent performance, and provide support, remediation, and troubleshooting if these expectations are not being met.

And the users will have secure, trusted access to the information they need anywhere, anytime, from any device in the hospital.

About the Author: Denise Partlow

Denise is a Director of Product Marketing for Dell Technologies Consulting Services. She currently leads a team of professionals responsible for formulating and executing marketing strategy for Dell Technologies consulting services portfolio.