A few weeks ago I participated in our annual customer event, EMC World, where the theme was all about how to modernize. I had the opportunity to speak with many customers, partners and analysts about how modern data centers require a modernized service and support experience. For those who were not able to attend in person, this video takes you on a tour of our Global Services booth so you can see firsthand what we shared with EMC World attendees.
I came away from the event very energized by the positive reception and feedback from our customers around our newest customer service capability – MyService360™. This new cloud-based, service-centric dashboard is one example of how we are investing in a modernized customer service experience.
Learn more about how EMC is modernizing service and support and take a closer look at MyService360™ and enhancements to EMC Online Support.