In my previous post, I had mentioned Dell ProSupport. So, what is Dell ProSupport? It is a collection of global, pre-packaged and standardized support services with a consistent level of support from the desktop to the datacenter-all designed to simplify how you run IT. Dell ProSupport is available to all Registered Channel Partners and commercial customers big and small, and includes all regions, with globally aligned people, processes, and infrastructure built for speed of resolution and ease of use.
Our goal with Dell ProSupport is to offer service options to customers that are consistent to your level of knowledge. That's something that I have been discussing with Direct2Dell reader Craig and wanted to explain it in more detail in this post. Whether you are a large company, a small business, a public organization or a registered channel partner you can take advantage of ProSupport for IT service model—which will give you tech-to-tech access and the ability to "skip the script" and immediately request a part or service call when you already know what the problem is with Fast-Track Dispatch.
Here's how it works. ProSupport for IT customers simply have to pass a certification test to take advantage of Fast-Track Dispatch. The online courseware and the test are part of the Dell ProSupport for IT offer, and are available at no additional charge. We also announced a second service model for those that need how-to support on common applications like Microsoft Small Business Server and Microsoft Office products, and new options for all…so please watch this video by Steve Meyer, Dell's VP of Global Services, to see how Dell ProSupport moves us past the outdated notion that support is one-size-fits-all.
You can learn more about ProSupport here: www.dell.com/prosupport.