Dell Global Support & Deployment: A whole new Dell World

I recently joined the Dell Global Support & Deployment (GSD) organization where I have gained a new perspective on Dell offerings—broadening beyond the Dell Storage and PowerEdge Server lines I have worked on over the past few years. For me, this is a whole new world…understanding just how Dell deploys and supports products and understanding what that means to customers. (Check out this Dell ProSupport Plus video to understand just how dedicated we are to your success.)

Each year, I have attended Dell World in different capacities (2011 employee day and 2012 whisper suite staff/social media panelist). This year, I’ll be live tweeting from the @DellProSupport Twitter account from sessions and keynotes (please follow us there if you have not already). I like to think of Dell World as a “workcation”—a chance to work and have fun at the same time—and truly hope you will be able to join us here in Austin, Texas (ATX).

To learn more about Dell Global Support & Deployment, you can:

Attend sessions with Jim Roth (GSD Product Group Executive Director)

  • “Prevention is the best medicine—Services for your IT health” (MT21; highlighting ProSupport Plus and SupportAssist) 
    • Thursday 1:30-2:30pm, Room 9C – 3rd floor
    • Friday 8:30-9:30am, Ballroom C – 4th floor
  • “Higher margins, happier customers—Multiply your impact with Dell Services” (MT21; for Channel Partners)
    • Thursday 12:00–1:00pm, Room 18AB – 4th floor
    • Friday 10:00–11:00am, Room 12AB – 4th floor

Take advantage of the following Dell World opportunities:

  • Check out the Dell World Partner Theatre Presentation “Tools and technology for a better support experience” in the expo
  • Talk to Dell GSD Subject Matter Experts throughout the expo
  • Go to the Hands-on Lab “Efficient enterprise deployments with SupportAssist proactive support” (HOL8) to learn more about SupportAssist(Room 4A – 3rd floor)
    •  Thursday 10:30–11:30am, 12:00–1:00pm, 1:30–2:30pm, 3:00–4:00pm
    •  Friday 8:30–9:30am, 10:00–11:00am
  • Take a walk in the Social Neighborhood and visit our @DellCaresPro and @DellCares staff
  • When you need a break, visit the Dell GSD Services lounge and recharge with a custom drink from Jo’s Coffee and a snack (4th floor open area outside of the general session hall)

Looking for fun evening events? Here are the ones I’m looking forward to attending:

  • Tuesday night dinner at The Salt Lick in Dripping Springs for #vBBQ (not a Dell sponsored event, but sure to be delicious)
  • Wednesday night Dell World opening evening event which reflects the deep love of music in Austin with music by Camp Freddy
  • Thursday night a #bettertogether Tweet-up sponsored by Brocade, Dell, Emulex and Fusion-io, along with media sponsor StorageReview, that is not to be missed

I hope you are already registered for the full Dell World experience. But if not, and you are in the Austin area, you can attend the expo/keynotes/general sessions for Dell World at no cost by registering at and selecting the Expo Only pass. Dell World 2013 will also be live streaming for those of you who cannot join us here in Austin. Hope to see you here in ATX at Dell World, and make sure you bring a coat!

About the Author: Sarah Cook