#CXDay 2017: Celebrating Customer Success and the People Behind It

We know that customer experience (CX) matters now more than ever before. We know that you, our customer, are not just buying a product or service from us; you are buying an experience and a relationship, a true strategic partnership to enable you to achieve your goals.

crowd at dell cxday 2017

That’s why at Dell, we view “CX” as more than a buzzword. To us, CX is the accumulation of everything our team members do, consistently, every day, to enable your business.

We believe that every one of our team members supports your end-to-end experience with our brand – from product development to post-sales service and support, and across corporate functions such as finance and legal. We know that the small, daily interactions we have with you mean as much as the big technology innovations we bring to the table. So this month, in honor of the industry-wide Customer Experience Day (CX Day), our employees are gathering in more than 50 locations around the world to celebrate their role in helping your business to thrive.

Last week on October 3, we hosted two of our largest events at Dell Technologies’ anchor locations – Round Rock, Texas and Hopkinton, Mass. These events were attended by customers, team members and even celebrity guests – including Shaquille O’Neal and David Ortiz – who know the real value of teamwork, aligning to this year’s theme, “Every Connection Counts.”

collage of images from dell cxday 2017 events

The celebrations will roll on across the globe between now and mid-October, with 55 CX Day events scheduled to take place!

Take a look at some of my favorite highlights from this year’s CX Day activities in the video below. Thank you for trusting us with your business – together, we’re driving human progress and changing the world for the better in so many ways!

Karen Quintos

About the Author: Karen Quintos

Karen Quintos is Dell’s first Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about and that matter to our customers and team members around the world. Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions. Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University. She is on the board of Lennox International and Susan G. Komen for the Cure. She is also on the board of Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award. Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.