Client Solutions’ Role in the Dell EMC Combination

I don’t know about you, but we’ve been looking forward to this day since last October when the EMC deal was announced. Well, the opportunity to better meet your overall IT needs, offer better solutions to your problems and do more for your organization – it all starts right now.

I’ve been fortunate to have a front-row seat for the massive transformation the technology industry has experienced over the past 30 years. It’s transforming even faster now, and with Dell and EMC coming together, I think you’ll see the speed of innovation only increase. Those innovations won’t be one-offs. Together, we can work across the entire infrastructure – from the device to the datacenter to the cloud and everywhere in between – and assemble complete solutions to your business challenges.

That’s why I balk when people assume this combination doesn’t really impact Dell’s Client Solutions business. It absolutely does.

Man at work standing in front of two Dell monitors

Think about the way people work today. They’re creating content on primary devices. They’re collaborating and consuming on companion devices. They’re accessing and sharing data in the cloud. Employees expect companies to give them the flexibility to work when, where and how they want on devices as good as what they have at home.

That’s what my team wakes up thinking about every day. We are here to help you offer your employees devices they’ll love that have security and management built in so IT can meet business requirements. The PC is the primary productivity device where work gets done, and we’ve invested in the best end-user computing line-up in our history, spanning thin clients, stylish 2-in-1s, laptops, workstations, desktops and (absolutely stunning) monitors. We’re the only Tier 1 vendor offering a rugged line; we apply learnings from those products to make the rest more durable. And because our devices are built for business, IT can maintain the level of control they need to manage the device and protect sensitive data no matter where may sit, on the device or in the cloud.

Beyond the device, workforce transformation requires a cloud-based infrastructure to support people’s new behaviors, new devices and new expectations. EMC is a leader in the cloud technologies required to pull this off.

I mentioned companion devices. Airwatch, the industry’s strongest EMM solution for managing phones and tablets, is now part of the Dell portfolio. And with cloud client-computing VDI solutions from VMWare, we’re the only true end-to-end VDI provider in the industry, from planning to deployment, datacenter to the endpoint, on- and off-premise.

Bottom line: Combining EMC’s cloud capabilities with our award-winning PCs, we’ve just created a very powerful solution.

On top of that, our ProSupport services cover the enterprise and the device. We offer the industry’s only proactive and predictive support technology that tells us (and you) something is going to break before it happens.

That’s the kind of practical innovation I’m excited to be driving and building on.

Ahead, I see only opportunity. Things that once only existed in science fiction are now alive in our labs and customers’ businesses – virtual reality, augmented reality, the Internet of Things. We’ve just given those innovations a huge shot in the arm with a ton of amazing IP from EMC and the entire Dell Technologies family.

And by combining the purchasing power, supplier relationships and operational excellence of two leading companies, we’re going to make cutting-edge innovation accessible to more customers at a better value than ever before. I think that’s really powerful.

If you’re a Dell client solutions customer today, thank you. More great things are coming. If you’re not, I hope we can talk about your business needs. I think we might surprise you.

What a day.

About the Author: Jeff Clarke

Jeff Clarke is vice chairman and chief operating officer for Dell Technologies responsible for running day-to-day business operations, shaping the company’s strategic agenda and setting priorities across the Dell Technologies executive leadership team. Jeff directs the Services, Infrastructure Solutions Group and the Client Solutions Group, and manages Global Operations including manufacturing, procurement and supply chain. Jeff is also responsible for setting the long-term strategy and leads planning for technology areas such as AI, Multicloud, Edge and Telecom. Jeff joined Dell Technologies in 1987 as a quality engineer. Since then, his remit has grown to lead the company’s biggest transformations that resulted in Dell Technologies No.1 worldwide share positions in many of its core infrastructure and PC products. He’s also passionate about Dell’s social impact agenda and plays an active role in advancing Dell’s diversity and inclusion initiatives, employee resource groups and 2030 moonshot goals. Prior to joining Dell Technologies, Jeff served as a reliability and product engineer at Motorola, Inc. He serves on the College of Engineering Advisory Council for his alma mater, the University of Texas at San Antonio, where he earned a bachelor's degree in electrical engineering in 1986.