We’ve completed work and additional testing on www.dellvistaupgrade.com site in an effort to get it back online. Some Direct2Dell readers Eddie and Jose reported earlier that they were able to access the site. Now the site should work for others. If you still can’t access it, please clear your browser history, delete cookies and files, then try the site again.
If you can access the site but find that it still does not recognize your service tag even though you meet the upgrade requirements, please submit a comment letting me know and be sure to fill in the e-mail field. I will have Customer Care contact you to determine next steps.
We apologize for the inconvenience and appreciate your patience throughout this period.