• decorative


    • Boost your productivity for support and deployment with online self-service for Dell EMC products from TechDirect.

      IDC research has found roughly 80% of IT time is spent on routine operations and support1. Give your team time back in their day to focus on projects that matter most. By setting up your company and technicians in TechDirect, you can flexibly manage your Dell EMC products from a single online portal. From deployment to education and support, TechDirect lets you do more with less effort and faster resolution.

    • TechDirect Key Benefits

      • Open and manage technical support requests
      • Execute online self-service for parts dispatch
      • Direct ProDeploy services to deploy PCs with greater speed and less effort
      • Manage SupportAssist proactive and predictive alerts to help maximize uptime
      • Integrate Dell EMC services functionality into your help desk with TechDirect APIs

    • Deployment: ProDeploy Client Suite

      Direct your Deployment from TechDirect

      TechDirect lets you manage every detail of your ProDeploy Client Suite deployment projects with an unprecedented level of control, automation and simplicity. In addition, use preconfigure in the TechDirect portal to explore the features of ProDeploy Client Suite with no purchase commitment. IDC research has found ProDeploy Plus can reduce deployment time by up to 56%2.

    • By uploading software images through a portal on Dell’s support resource, TechDirect, we were able to meet our client’s delivery deadline. We deployed 3,870 client devices in under 30 days.

  • Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.
    • 1IDC Market Analysis Perspective: WW Software and Hardware Support and Deployment Services, Sept 2018, Doc#US44314218.
      2Based on IDC White Paper commissioned by Dell, “Business Value of Optimized Device Deployment”, July 2018. Results derived from a survey of 500 organizations worldwide. Savings calculated reflect costs associated with IT staff time for deployment-related activities and do not include the list price of ProDeploy Plus. Cost savings in U.S. Dollars. Actual results will vary.