• Get ahead of issues before they turn costly

      Proactively maintain the health of your Dell EMC server, storage, and networking devices with SupportAssist. When an issue is detected, resolution is kick-started as automatic notifications and necessary diagnostic information are sent to Dell EMC for troubleshooting. Dell EMC technical support will contact you with a resolution, preventing issues from becoming costly problems.

    • Key Benefits

      • Improve productivity by replacing manual routines with automated support
      • Accelerate resolution, or avoid issues completely, with proactive and predictive issue detection
      • Maximize flexibility with a SupportAssist version for standalone use or with a management console
    • What We Offer Purpose Benefits What You Get

      SupportAssist Enterprise 4.0 – Virtual Edition

       

      SupportAssist Virtual Edition Downloads

       

       

      A new virtual edition with secure two-way connection between your environment and Dell EMC ideal for monitoring up to 4,000 devices including data storage, servers, networking, CI/HCI and data protection in one place.

       

      You will be prompted to login with a verified business MyDell account to install SupportAssist Enterprise 4.0.

       
      • Accelerate time to resolution
      • Improve productivity
      • Gain insight and control
      • Virtual Appliance: VMware, Microsoft Hyper-V
      • Proactive, automated issue detection and case creation and notification
      • Predictive issue detection for failure prevention2
      • Remote issue resolution

      SupportAssist for enterprise systems 2.0.6

       

      SupportAssist Enterprise Windows management server

       

      SupportAssist Enterprise Linux management server

      		 SupportAssist helps reduce your steps and time to resolution, often detecting issues before they become a crisis. Ideal for environments monitoring up to 18,000 devices including servers and storage.
      • Accelerate time to resolution
      • Improve productivity
      • Gain insight and control
      • Issue alerts
      • Automatic case creation
      • Predictive issue detection for failure prevention2
      • Proactive contact from Dell EMC Support

      SupportAssist for enterprise systems (embedded) 2.0

      San Headquarters (SAN HQ) on PS Series Storage

       

      Enterprise Manager Storage Center Operating System (SCOS) on SC Series Storage

      		 SupportAssist also comes embedded on select Dell EMC devices including PowerEdge 14th Generation (14G) servers and PS Series and SC series storage arrays. These versions of SupportAssist come preinstalled and monitor only the single device
      • Accelerate time to resolution
      • Improve productivity
      • Gain insight and control
      • Issue alerts
      • Automatic case creation
      • Predictive issue detection for failure prevention2
      • Proactive contact from Dell EMC Support

      Dell EMC OpenManage Enterprise SupportAssist Plugin

      Learn More

      The SupportAssist plugin is designed to deliver an automated, proactive support experience for the data center, providing a single pane of glass for Complete Lifecycle Management.

       

      For customers with OpenManage Enterprise, this enables an embedded SupportAssist experience and is ideal for monitoring up to 8000 devices including servers, chassis under one console.
      • Auto case creation
      • Quickly resolve issues
      • Predictive failure prevention
      • Prevent downtime

       
      • Enhanced support experience
      • Support across your data center
      • Manage all your PowerEdge devices in one place

    • We can proactively identify issues before they become problems with SupportAssist, and enable staff to stay productive

      Benjamin Ogier, IT Project Manager, Business France

    • RESOURCES

      SupportAssist for Enterprise Systems Resources

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      FAQs

      Get answers to frequently asked questions.

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      SupportAssist Release Documents

      Read release notes and user guides for SupportAssist for Enterprise Systems.

    •  

      How-to Videos

      Tips, tricks, and basic user information for SupportAssist.

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      White Paper

      Learn more about how SupportAssist securely monitors enterprise systems

    •  

      Getting Started Guide: SupportAssist for Enterprise

      A resource for customers to learn about the benefits of SupportAssist for Enterprise, how they can get started with deployment and more resources to answer all their questions on security and more.