At Dell Technologies, we recognise that every customer’s digital transformation journey is unique. That’s why we’ve developed ProSupport Infrastructure Suite – a comprehensive suite that not only meets your needs but anticipates them. Our proactive support and maintenance planning is designed to improve business operations and ensure a seamless experience at every stage of the process.
Critical support tailored to your specific needs ProSupport Infrastructure Suite gives you the flexibility to choose the optimal level of support based on system criticality. For the most critical systems, we recommend ProSupport Plus for Infrastructure. This premium option provides a Service Account Manager, your personal support advocate, knowledgeable of your business and responsible for ensuring a consistent and proactive support experience.
Leadership insights: The ProSupport advantage
In our latest leadership interview, Rob Smith, Senior Director of Account Manager Service, sits down with Petra Lajgutova, Service Account Manager. They talk about the unrivalled benefits of ProSupport Infrastructure Suite and ProSupport Plus in particular. Find out why these services are central to navigating and succeeding on the path to digital transformation.
Petra Lajgutova: What are the most important factors for customers choosing Dell Technologies and ProSupport Infrastructure Suite?
Rob Smith: Proactive, predictive, and personalised support.
The ProSupport Infrastructure Suite ensures that our customers can get the most value from their Dell Technologies environment by utilising ground-breaking support backed by AI-powered insights.
The ProSupport Infrastructure Suite offers:
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- Flexibility to choose support based on the criticality of the systems.
- Central point of accountability for their service requirements.
- A consistent experience regardless of location and language.
Lajgutova: If a customer experiences an outage, how can ProSupport Plus help them restore service as quickly as possible?
Smith: By providing priority access to our remote senior support engineers. In critical situations, we will also quickly dispatch a field engineer in parallel with this real-time remote troubleshooting.
Lajgutova: What role do the AIOPS platforms within ProSupport Infrastructure Suite play for customers?
Smith: AIOps, or AI for IT Operations, refers to the strategic use of artificial intellect (AI), machine learning (ML) and machine reasoning (MR) to simplify and streamline processes to optimise the use of the customer’s IT resources.
ProSupport’s AIOps platforms include CloudIQ, TechDirect and MyService360 – all of which are enabled by our secure connect gateway.
Lajgutova: In your opinion, what are the advantages of ProSupport Plus in the ProSupport infrastructure Suite portfolio?
Smith: Our support portfolio focuses on incident prevention by reducing risk to improve productivity and enabling customers to plan for the future with personalised intelligent insights from CloudIQ.
Lajgutova: Then a quick verdict on the “goodness” of ProSupport infrastructure Suite and PSP specifically?
Smith: In summary, ProSupport Infrastructure Suite provides flexible support for all entitled assets in the entire data centre. ProSupport Plus further enables priority access to specialised support teams at any time of the day or night.
Service account managers and on-site technicians, familiar with the customer’s specific environment, deliver a support plan tailored to improve the customer’s IT business capabilities.
Lajgutova: So, ProSupport Infrastructure Suite therefore offers a collection of support services to drive digital transformation. With ProSupport Plus providing essential, comprehensive support for business-critical systems. It is the strategic choice for a seamless, proactive technical journey. Rob, thank you for your insight and it is a pleasure to have you interviewed.
If you want to find out more, You can find more information on ProSupport Plus for Infrastructure by downloading the datasheet.
