Comprehensive support for complex IT environments.
The enterprise landscape is changing rapidly, and the pressure to introduce new technologies into your organization while efficiently maintaining existing servers, storage and networking has never been greater. Big Data, virtualization, application modernization, modular infrastructure and cloud computing can result in substantial benefits, but they require an even higher level of expertise. A complex environment means complex processes – and more potential problems. The more you depend on technology, the more important it is to have the right IT support.
|What We Offer||Purpose||Benefits||What You Get|
|Proactive, predictive and reactive support for systems that look after your business-critical applications and workloads.||
Adopt complex technologies with confidence by relying on our experts
Improve IT performance and stability with automated proactive and predictive recommendations
Maximize workload availability with automated support enabled by SupportAssist and Secure Remote Services
An assigned Service Account Manager who knows your business and your environment
Priority access to specialized support engineers for faster issue diagnosis and resolution
Our recommendations based on analysis of support trends and best practices from across our customer base to reduce support issues and improve performance
|Comprehensive 24x7 predictive and reactive support for hardware and software.||
Maximize productivity by leveraging Dell Technologies skill and scale
Minimize disruptions with around the clock access to highly trained experts
Gain efficiency through a single source for all your support needs.
24x7 support through phone, chat and online
Collaborative 3rd party support
Optional onsite parts and labor responses
Total certifications held by our Technical Support Engineers
Fewer service requests with ProSupport Plus1
Faster resolution of any service request1
We’ve seen a total transformation when it comes to support services. With ProSupport Plus, issues can be resolved in hours instead of days with standard support.
Boost productivity with a flexible self-service portal that enables you to request support, direct deployments and train staff
Simplify support with personalized data visualizations for real-time critical events and prescriptive recommendations
Easily monitor, analyze and troubleshoot your storage environment from anywhere with our free, cloud-based application
A revolutionary maintenance pricing framework that provides you with predictable maintenance rates
1Based on an August 2020 internal analysis of service requests from August 2019 to August 2020 for Dell EMC storage, data protection and hyper-converged products comparing service requests for connected products with ProSupport Plus for Enterprise vs. products without it. Connectivity is via Secure Remote Services. Actual results may vary.