• MyService360 is your one-stop-shop for services information. Get personalized data and actionable insights for your entire environment or a single product.

      Companies investing in digital transformation need an online experience that simplifies support, saves time and helps them plan the future. From complex global environments to individual systems, MyService360 takes the guesswork out of the enterprise service experience. With immersive 360 degree data visualizations and analytics across your datacenter, and an end-to-end service history for Dell EMC products, MyService360 provides actionable intelligence on what matters most to your IT team.

    • MyService360 Key Benefits

      • Real-time, critical incidents and risks with a proactive heads-up display
      • Clear, prescriptive recommendations for simplified action and planning
      • Historical trends and data analytics to optimize your Dell EMC support experience
      • Manage services health for Dell EMC data protection, storage and converged systems
    • Customer Story: Dell EMC Services

      MyService360: Connecting Draper to a modern customer experience

      Draper leverages Dell EMC Services to help support infrastructure for critical R&D operations. They have unlocked a richer online experience through MyService360 with Secure Remote Services. This secure, bi-directional remote connection between Dell EMC products and customer support informs analytics-based recommendations, while also detecting potential issues and initiating remote resolution.

    • MyService360 has definitely helped us to be more proactive because we can see everything that’s going on in our environment. It is really easy to use, very intuitive.


      Valuable resources, insights and information

    • Getting Started


        Access MyService360 dashboard

        MyService360 is available free of charge for registered users of Dell Technologies Online Support. Easily personalize your view and get data-driven insights for the enterprise systems you manage.


        Get connected to work smarter

        Connect your eligible systems to enable automated proactive support and analytics-based recommendations through MyService360.


        Proactively manage services health

        Streamline daily operational risk management for enterprise services to avoid unplanned downtime with our personalized online dashboard for services data analytics and self-service.


        Take control of enterprise services

        Start your work day from the MyService360 Summary page with recommended services activities and metrics to efficiently monitor for critical events, daily priorities and proactive actions.


        Simplify risk mitigation at scale

        The MyService360 dashboard integrates advisory remediation management features to speed risk evaluation and enable remediation tracking at scale for Dell EMC systems.


        Gateway and cluster management

        Learn more about the enhanced connectivity management experience for gateways and clusters within MyService360

    • How-To Videos


        Introducing MyService360

        Our cloud-based dashboard delivers even more actionable services intelligence and an intuitive, streamlined experience that takes the guesswork out of managing your enterprise services experience.


        Feature highlight: Centralized advisory management

        MyService360 offers centralized advisory management features that simplify the process of managing potential risks to enterprise products from Dell EMC security and technical advisories.


        How-to video: Advisory remediation

        Learn how to use the MyService360 features to evaluate and track remediation of security and technical advisories for the enterprise products and company sites you manage. 


        How-to video: On-site services management

        Learn how to use MyService360 to schedule on-site technicians as well as proactive or corrective maintenance across your environment, and monitor their progress to completion.

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    • 1Based on a 2017 survey of select group of global account managed customers.

      2In a 2017 survey of global account managed customers, customers experience an average 43% time savings using MyService360 compared to the previous online experience.

      3Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases.­ Actual results may vary.