Get connected to keep your systems running at their best with Secure Remote Services
Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster1. It is completely virtual and offers flexibility for enterprise environments of any size.
Proactive wellness monitoring and issue prevention
Automated issue detection, notification and case creation for quicker uptime
Predictive2 analytics-based recommendations through MyService360 and product consoles
Purpose
Secure Remote Services is a secure connectivity technology, available at no additional cost with any active ProSupport Enterprise or warranty contract.
Get the full value of your Dell EMC infrastructure.
Higher availability
Faster uptime
Prompt issue resolution
What You Get
Avoid and resolve issues faster with Secure Remote Services.
Proactive wellness monitoring
Automatic issue detection, notification and case creation
Enables predictive2 analytics-based recommendations through MyService360
TECHNOLOGY VIDEO
Technology that powers your support experience
Leverage Secure Remote Services, Dell EMC’s secure, bi-directional connectivity technology that proactively detects system problems and prevents issues before they impact your business.
Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases. Actual results may vary.
Secure Remote Services enables predictive capabilities and failure detection for enterprise storage, networking and converged infrastructure.