• Support for Dell EMC Converged Infrastructure

    Dell EMC provides a range of support options for your Dell EMC (formerly VCE) converged infrastructure systems. Features include:

    Coordination of technical support resources spanning all aspects of the converged and hyper-converged infrastructure (CI/HCI) systems

    Access to experts trained in all aspects of the CI/HCI systems

    State-of-the-art support technologies and proven collaboration processes that proactively identify and rapidly resolve problems

    Blocks/Racks Support (VCE Connect)
    Appliance Support

    Support for VxBlock, Vblock, and VxRack Systems (previously VCE Support)

    • Core Support: A foundational, integrated support level that comes standard with all Blocks and Racks
    • Plus Support: An enhanced, higher-touch support option with proactive optimization deliverables
    • Premier Support: The most customer-centric, strategic support relationship to maintain a holistic view of the environment and ensure the best experience

    Support For VxRail Appliances and XC Series Appliances

    • ProSupport Enterprise Suite options

     

     

    How do I order support for my Dell EMC CI or HCI systems?

    Please work with your Dell EMC sales or partner sales representative to purchase support.

    Will I be able to buy Dell EMC support from my partner?

    Yes. All support options are available for purchase through partners. Please work with your Dell EMC sales representative or partner sales representative.

    Contact Support